About The Role:
An award-winning Law Firm is seeking a full-time Client Intake Coordinator to join their team in Bergen County, NJ. This role involves handling initial inquiries from prospective clients regarding potential injury claims. The Client Intake Coordinator provides exceptional service by gathering detailed information for attorney review, following up on documentation, assisting with the sign-up process, and delivering a compassionate client experience. This position requires frequent communication to prospective clients over the phone and through email, chat and web.
Requirements:
- Bachelor's Degree
- Customer service experience
- Professional and empathetic phone etiquette
- Strong verbal and written communication skills
- Proficiency with Microsoft Office 365/Suite
- High attention to detail and accuracy in data entry
- Excellent organizational and time-management skills
- Ability to multitask and work in a team-oriented environment
- Flexibility and adaptability in a fast-paced setting
Preferred but not required:
- High-volume contact center experience
- Salesforce/Litify experience
- Experience with multiple software programs (CRM, VoIP, e-signature)
- Bilingual (Spanish) a plus
Benefits:
- Generous vacation and paid holidays
- 401(k) plan
- Medical, dental, and vision insurance options
- Modern offices with in-office perks
- Opportunities for career growth