Client Manager
Job Location: San Antonio
Department: Central Texas Site Development
WGA is a Texas-based professional consulting firm that was founded in 2007, WGA has experienced steady growth in a competitive market. This expansion is a result of our strong commitment to our clients providing them with the highest quality of work and service. We built our practice on the foundational beliefs that creative design drives successful projects, and that collaborative working relationships with municipalities, permitting authorities and local and state agencies yield tangible results throughout the development process. Our extensive range of experience includes industrial, commercial, large mixed-use, hospitality, healthcare, education, municipal and multi- and single-family residential projects. From large-scale industrial projects to preliminary feasibility studies, our goal is to provide value through creative and cost-effective design solutions. We have 4 locations across Texas: Houston, The Woodlands, Austin and San Antonio.
Responsibilities
- Develop and maintain strong personal relationships with clients, serving as the primary point of contact for all client-related matters.
- Act as a trusted advisor to clients, understanding their needs, goals, and preferences.
- Oversee the final invoicing process and billing for clients, working closely with the Billing Manager to ensure accuracy and timeliness.
- Identify and lead business development pursuits and ensure the revenue goals for the Central Texas Site Development department are being met.
- Resolve accounts receivable issues and address any billing concerns raised by the client.
- Establish clear and effective communication protocols with clients to ensure seamless information exchange and responsiveness.
- Facilitate regular updates, meetings, and reporting as needed to keep clients informed.
- Lead, manage, and be accountable for the Central Texas Site Development team as well as overall team health that aligns with the core values of the company.
- Identify training needs for staff and execute on the development of the team members.
- Ensure that project managers and project teams understand and adhere to the client's expectations, including project scope, fees, schedule, and deliverables.
- Collaborate with Project Managers to maintain alignment throughout project execution.
- Work closely with the project teams to ensure that design solutions align with the client's goals and objectives, promoting innovative and value-added solutions.
- Provide high-level oversight and guidance on projects, offering strategic input to enhance project success.
- Provide quality assurance and quality control checks on all major project milestones.
- Continuously assess and check for client satisfaction throughout project lifecycles.
- Address any issues or concerns promptly and work to exceed client expectations.
- Measure success based on client retention, satisfaction levels, and the value of projects won for all project teams.
- Develop strategies to enhance client retention and win new projects.
- Prepare proposals with assistance from proposed project teams and practice leader.
Qualifications:
- Bachelor's or Master's degree in Civil Engineering or a related field.
- Texas PE License required.
- Provide experience in client management, particularly in the field of civil engineering .
- Strong interpersonal and communication skills.
- Excellent negotiation and problem-solving abilities.
- Ability to build and maintain long-term client relationships.
- Knowledge of civil engineering industry standards and best practices.
EEO STATEMENT
WGA, LLP is committed to providing equal opportunity to all qualified applicants and its employees. The Company strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, protected activity or any other status or classification protected by applicable federal, state, and/or local laws.
NOTICE TO THIRD PARTY AGENCIES: Please note that WGA, LLP does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, WGA, LLP will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, WGA, LLP explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of WGA, LLP.