Job Description
As a key member of the Global Analytics team on Mars, the primary role of the Client Manager is to support key client relationships across the Mars Global and Europe region and to deliver value on the client's NIQ partnership. He/she will partner with the Mars CMI leads in defining and delivering against the strategic insight agenda for Mars across the Global Confectionery teams, acting as a consultant, a problem solver, and the voice of NIQ at our client.
Responsibilities
Key responsibility is to drive client satisfaction and build collaborative relationships with key stakeholders. Specific responsibilities include:
- Leveraging NIQ and Mars tools across both retail measurement, consumer panel, and other data sets to deliver impactful and insightful analysis aligned to client business issues.
- Collaborate with our client delivery teams on analytic briefs and manage successful deliverables from this team.
- Identify and help drive sales opportunities by liaising with experts across the breadth of the NIQ consulting teams, and helping to design customized solutions when appropriate.
- Working consultatively and creatively with both client and NIQ teams. Act as the NIQ expert and challenge clients in their thinking and offering solutions and recommendations.
- Some occasional business travel is required to attend key client meetings and workshops.
- Working as a key member of the Mars Global Analytics team, you will help mentor and coach junior team members, collaborate as a group to drive both the client and the NIQ agenda, and contribute to the team environment that ensures that the team continues to be a great place to work.
- Participate in the broader client success community across our largest clients, helping to drive thought leadership and best practices across teams working on some of the biggest household names in consumer goods.
Qualifications:You're confident in handling big data sets and can use it to tell compelling stories. You're not afraid to offer opinions and recommendations and to challenge perceived thinking, knowing that you have the data and research to back you up. You can think both high level and big picture about global and regional trends but have the ability to understand how those influence shopper and consumer behaviours in individual categories and countries. Change and progress excite you. Curiosity, communication, and critical thinking drive your work. You're equally confident working collaboratively as you are independently and can manage your own workload and projects.
Qualifications
- College or University Degree.
- 2+ years of experience in an FMCG analytics environment, carrying out data analytics.
- Strong communications skills, with the ability to work, write, and speak in fluent English.
- Experience working with Syndicated POS Data (Discover, Connect, AOD, Spectra), Homescan Panel Data, and/or Numerator.
- Highly proficient in Microsoft Office, and experience or knowledge of key BI tools an advantage.
- Confident and engaging personality. You embrace diversity and can make and build connections with people with a wide range of backgrounds, experiences, and personalities located across the globe.
- Recent experience with client management/servicing with commercial acumen to deal with key day-to-day stakeholders.
- Ability to proactively understand clients and identify opportunities for building strategic partnerships, and/or projects for other business units within NielsenIQ.
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