Client Manager
: Job Details :

Compensation Range$28.75 - $36.42Job Description SummaryThe Weld County Justice Services department is searching for a Client Manager. The Client Manager provides facility management and community supervision of adult male and female offenders (clients) sentenced to the Work Release or Electronic Monitoring programs (often referred to as Alternative Sentencing Programs) in lieu of secure jail incarceration. The Client Manager monitors clients in a staff-secure residential setting that operates 24 hours a day and, in the community, while mitigating risk to public safety. Explains program rules and establishes and maintains communication with employers; provides program orientation to clients. Provides supervision by maintaining current, accessible records of client work schedules, work sites, in and out times, collection of fees, consistent enforcement of program rules and procedures, and completion of required court sentencing documents.Shifts: Wednesday from midnight to 6:15 AM and Thursday, Friday & Saturday from 6:00 PM to 6:15 AM. Must work shifts, holidays, and weekends necessary to meet departmental outcomes.Job DescriptionTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. (any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.)

• Ensure policies, rules and court-ordered conditions of client placement reflect actual practices and are applied consistently and uniformly.
• Maintain accurate and complete client files and records of all activity and behavior; maintain daily schedule of all clients and verify authorized employment.
• Ensure safety and security of clients, staff, and public; ensure effective supervision of clients 24 hours a day.
• Conduct thorough area and personal searches to maintain effective control of the clients and deter introduction of contraband.
• Conduct client head-counts and facility walk-throughs while demonstrating good situational awareness; ensure a safe, secure and sanitary Work Release Facility; oversee chore assignments to clients.
• Effectively communicate program rules, regulations, and operations to clients and employers.
• Establish and maintain effective working relationships with judicial officers, county employees, representatives of other agencies and organizations, and members of the community.
• Ability to exercise tact and courtesy in frequent contact with a criminal population in a consistent manner by answering questions, setting limits and holding clients accountable.
• Collect and process breath and urine samples for the detection of substance use by clients.
• Conduct random whereabouts verification of clients in the community using electronic monitoring technology, third party and/or direct visual observation.
• Write infraction reports and follow disciplinary procedures to document rule violations by clients as necessary.
• Ability to operate safely a vehicle in routine conditions.
• Responsible for computer data entry of client court orders and maintaining computer events required to document Work Release and Electronic Monitoring In-Home Detention sentences and client whereabouts.
• Utilize county, judicial, state and national law enforcement databases to obtain or review criminal history information about clients.
• Conduct evacuation drills and follow all emergency procedures.

Required QualificationsRequired Education

• Bachelor's Degree in sociology, psychology, human services, corrections and/or social sciences or a related field.

Experience Qualifications

• 1 year of related experience, or any equivalent combination of training and experience, which provides the required knowledge, skills and abilities.

Skills and Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals; (High proficiency)
• Ability to write reports and correspondence; (Medium proficiency)
• Sufficient writing skill to describe accurately an observation or action to an independent, third party without the need for additional oral explanation; (Medium proficiency)
• Ability to speak effectively before groups of clients, the general public and/or employees of organizations; (Medium proficiency)
• Bilingual (English/Spanish) language skills, with ability to translate, interpret and communicate with others are desired; (Medium proficiency)
• Ability to communicate effectively with and persuade persons of differing backgrounds and behavior patterns in a wide range of settings; (Medium proficiency)
• Ability to deal with people beyond giving and receiving instructions; adaptable to perform under stress and when confronted with persons acting under stress; (Medium proficiency)
• Ability to exercise reasonable de-escalation and behavioral modification techniques with persons under correctional supervision and/or with the public; (Medium proficiency)
• Ability to apply basic mathematical calculations; (Medium proficiency)
• Ability to apply good sense understanding to carry out instructions furnished in written, oral, or diagram form; (Medium proficiency)
• Ability to deal with problems involving several concrete variables in standardized situations; (Medium proficiency)
• Ability to perceive and apply sound, objective reasoning and decision making under sometimes stressful or hostile conditions; (Medium proficiency)
• Ability to operate a computer keyboard, portable and mobile two-way police radio, passenger car motor vehicle or have personal transportation available; (Medium proficiency)
• Ability to learn and install electronic home monitoring equipment on a person; and (Medium proficiency)
• Ability to be self-directed, plan, problem solve, and effectively meet desired Alternative Program outcomes. (Medium proficiency)

Licenses and Certifications

• Driver License, Valid and in State Upon Hire Required.

Physical demands

• The physical demands described here are representative of those that must be met by the employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Requires the ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Work is considered light to medium, which involves sitting most of the time, but also walking or standing for periods of time;
• Requires the ability to coordinate hands and eyes rapidly and accurately in using automated office equipment and motor vehicles;
• Requires the ability to inspect items for proper length, width and shape;
• Requires the ability to handle a variety of items, control knobs, switches, etc. (must have moderate levels of eye/hand/foot coordination);
• Requires the ability to differentiate between colors and shades of color;
• Requires the ability to talk and hear (talking - expressing or exchanging ideas by means of spoken words; hearing: - perceiving nature of sounds by ear); and
• Requires the ability to communicate via a telephone.

Work environmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate. The work environment is primarily inside a staff-secure correctional facility. Travel by vehicle between the main jail, to the Work Release Facility and/or to the downtown main administration office for the department may be necessary. While the Work Release Facility is a supervised environment, it does contain disruptive people, there is potential imminent danger and at times, can be threatening.

This position is non- exempt (Compensation to determine FLSA status) from the minimum wage and overtime requirements of the Fair Labor Standards Act.As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings. This range encompasses the nine pay steps available should you receive the position and demonstrate satisfactory performance over time. Weld County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.