Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various locations.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job DescriptionAREAS OF RESPONSIBILITIESAt hospital points of entry, CLIENT NAVIGATOR LEVEL 1 will ensure that patients, visitors, and staff wear surgical mask, assist visitors and patient to report to customer service when in need of a pass, and request wheelchairs for patients in need to be transported to their appointments. SUMMARY OF DUTIES AND RESPONSIBILITIESGreeter Job Duties: Assist in following CDC Guidelines of Social Distancing Utilize antiseptic material to wipe down work surfaces and high-volume touch points. CLIENT NAVIGATOR LEVEL 1 will be provided with the required personal protective equipment enabling them to interact with the general public and hospital employees in regards to the screening process. Follow all requirements related to personal protective equipment, cleaning and distancing Enforce occupancy restrictions and guidelines as needed; for example all who enter a site are required to wear an appropriate face mask. Escalation of issues and or incidents to supervisor or management. Aid patients, visitors, and employees in a courteous and professional manner. Will be required to assist staff with completing the Passage Point Process Report/communicate staff failure to comply with screening process mandated by NYC Health + Hospitals.
Minimum QualificationsAssignment Level I1. High School diploma or GED; and 2. One (1) year of full-time customer service experience; and3. Good written and oral English communication skills; and4. Computer skills, including word processing, spread sheet and/or database software programsAssignment Level II1. High School diploma or GED; and 2. Two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience; and 3. Good written and oral English communication skills; and 4. Computer skills, including word processing, spread sheet and/or database software programsIf you wish to apply for this position, please apply online by clicking the Apply Now button or forward your resume, noting the above Job ID #, to:North Central Brooklyn Health NetworkHuman Resources Department760 Broadway - Room 3A140Brooklyn, NY 11206Attn: Recruitment UnitNYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs