Department ProfileOperations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.Client Onboarding and Regulatory Services (CORS) is an Operations function within Shared Services Banking Operations and is responsible for regulatory client onboarding, refresh and screening. KYC Regulatory Refresh is the CORS team that supports the ongoing review of clients by performing regulatory due diligence and collecting data and documents required to satisfy KYC/AML requirements in multiple jurisdictions globally. KYC Services team in NY is a Level 2 escalation team and is responsible for managing the escalations related to refresh program. The team partners closely with Business Control Units, Sales, Global Financial Crimes, Legal and Compliance, and the KYC Refresh team to contribute to the success of the Regulatory Refresh program. Brokerage is seeking to fulfill a position for the KYC Services team in NY.Primary Responsibilities:
- Review and enrich the client remediation population
- Assist with sourcing missing client contacts and communicate any data discrepancies found to the program lead.
- Provide guidance and oversight to the KYC Refresh team responsible for contacting external clients to obtain refreshed AML data and documents.
- Act as an escalation point for client issues
- Troubleshoot cases and collaborate on solutions.
- Interact with subject matter experts to develop FAQs and standard responses to common themed queries.
- Communicate with focus clients and sales coverage to provide regulation guidance, organizing client calls where needed.
- Prioritize, track and consolidate escalations in an organized and concise manner
- Review cases before handover to Business Control Unit for assessment
Qualifications:
- Exceptional problem-solving skills, ability to independently assess and identify plans for resolution
- Exceptional organizational skills, ability to multi-task and prioritize time accordingly
- Strong interpersonal and communication skills
- Client relationship skills and experience in communicating with external clients
- Excellent Microsoft office skills required, specifically Microsoft Excel (v-lookup, pivot tables), PowerPoint
- Strong ability to manage large data sets in order to analyze project trackers and metrics
- Ability to work as part of a team in a fast-paced environment and adapt to the needs of the team as they arise
- Experience in KYC / AML, client onboarding is required
- 2 years of industry experience is required
- College/University degree or equivalent with a business focus and relevant/proven experience
About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.