Client Onboarding Specialist
: Job Details :

Company Background

Landmark Global are the experts in international delivery by combining postal networks and alternative delivery providers. We are part of the North American division of bpost, Belgium's national postal service, with expertise in parcels & logistics. Bpost employs more than 20,000 people, handles billions of shipments per year and delivers to more than five million addresses every day.

For more than a decade, Landmark Global, with its roots in SoCal, has enabled our customers to expand globally. Our business has grown from basic international mail and parcel delivery to full service, end-to-end solutions. This includes parcel delivery, fulfillment, proprietary technology and trade consulting, which provide our clients the capability to sell to millions of customers worldwide. We are strategically located close to our customers worldwide, covering most time zones.

Our technology is web-based, scalable and agile. Mercury, our proprietary web-based software, was developed on the foundations of our logistics expertise and client requests. We provide a flexible application that works with any existing technologies.

Summary

The Client Onboarding Specialist's position is an important part of Landmark's IT Department and works directly with Landmark's clients, Sales team, and other internal departments to coordinate technical needs and requirements of bringing on new clients. This position is responsible for configuring client accounts and setting up relevant user administration. The Client Onboarding Specialist also works with internal departments to gather, understand and coordinate technical requirements if new development is needed to support a client. The position's main focus is to support the US Information Technology team with new client start-ups and equip the client to successfully integrate their systems with Landmark's.

Job Description

Core responsibilities will include the following areas:

• Facilitate technical conversations with clients and sales team
• Discuss details of data transfer between backend systems
• Validate technical aspects of client integration
• Assist with technical troubleshooting and changes for existing clients
• Handle client account setup and configuration
• Coordinate client launch with internal departments
• Manage user administration for clients
• Facilitate technical migration projects for existing client connections
• Determine technical requirements related to new features for clients
• Coordinate with internal departments and clients to determine new technical requirements
• Additional duties as assigned

Position Requirements

Requirements/Qualifications include:

• Bachelor's Degree in Computer Science or Communications preferred
• 1-3+ year experience in client integrations, customer onboarding or technical project management preferred
• Must have experience working with customers
• Familiarity with common EDI standards, data transfer methods, and API connections
• Must have attention to detail and a commitment to accuracy
• Proficient at complex problem solving involving multiple groups
• Adept at decision making which considers relevant efficiency and resources
• Outstanding written and verbal communication skills
• Strong ability to multi-task several projects at one time
• Must be able to take initiative in seeing projects to completion

Benefits

• Generous paid time off starting at 13 days per year
• Paid holidays (6 per year) plus 4 floating holidays 1 flex day
• Health, Dental, Vision, Life and Short-Term Disability Insurance
• 401(k) with great company match and no waiting period
• Health and Dependent care flexible spending account options
• Employee Assistance Program
• Paid Parental Leave
• Partnered discount programs
• Charitable donation match program with paid volunteer time off program

Position Pay Range

• $65,000 to $75,000 per year based on experience and other factors
• Position eligible for annual bonus plan based on a percentage of annual salary.

Landmark Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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