Client Operations Associate
: Job Details :

Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.

Come join one of our quickly growing portfolio companies, Getting People to the Doctor - ReferWell!

ReferWell is a leading health tech company based in Stamford, CT, focused on transforming patient referral management and healthcare connectivity. Our mission is to enhance healthcare outcomes through innovative technology solutions that improve the efficiency and accessibility of care for both patients and healthcare providers.

This is a hybrid position at the ReferWell HQ in Stamford, CT. We expect employees onsite twice a week.

About the Company:

ReferWell is a health tech company based in Stamford, CT, transforming patient referral management and healthcare connectivity. Our mission is to enhance healthcare outcomes by improving efficiency and accessibility for patients and healthcare providers through innovative technology solutions.

About the Role:

We're looking for a Client Operations Associate to manage the success of our enterprise clients. This role involves overseeing client onboarding, ensuring system adoption, resolving issues, and providing ongoing support to ensure customer satisfaction. You will work with cross-functional teams to improve internal processes, develop client-facing reports, and maintain strong relationships with key client stakeholders.

Responsibilities:

• Oversee client onboarding, ensuring projects stay on schedule and meet client needs.
• Develop and maintain client relationships, serving as a trusted advisor.
• Create reports and dashboards to track product usage and adoption.
• Provide training and resources to help clients fully utilize the system.
• Resolve client issues and ensure high satisfaction levels.
• Collaborate with internal teams to enhance client-facing materials (e.g., training guides, case studies).

Qualifications:

• Bachelor's degree and 2+ years of relevant work experience.
• Strong communication and organizational skills.
• Experience with enterprise clients and healthcare is preferred.
• Ability to manage multiple accounts and tasks effectively.
• Analytical mindset with proficiency in Microsoft Office.

Pay Range and Compensation Package:

Base salary: $65,000 - $70,000 + benefits.

ReferWell is an Equal Opportunity Employer. We welcome applications from individuals of all backgrounds. We encourage candidates from underrepresented groups to apply and join us in our commitment to diversity, equity, and inclusion.