See yourself at Radian? We see you here too. At Radian, we see you. For the person you are and the potential you hold. That's why we've embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because when each of us is truly seen, each of us gives our best - and at Radian, we'll give you our best right back. Studies have shown that job seekers may hesitate to apply for jobs unless they meet every single qualification listed. We strive to see the potential in each applicant, so if you're excited about this role but your experience or education level doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
See Yourself as a Client Relations Account Specialist The client relations account specialist is responsible for the overall success of the customer. The specialist will provide support for title and settlement customers while understanding all internal processes of the departments that deliver products and services. The specialist is a resource for operations, sales, and management to assist in managing operational effectiveness, take-away items, relationship building, SLA reporting, on boarding and off boarding activities, order management, and client service.
Primary Duties and Responsibilities - Handles all client inquiries via telephone/e-mail while acting as the client facing piece of the organization. Documents/assigns all inquiries in system and follow up is performed as needed until resolution. Identifies escalations and prioritzes them.
- Manages 3rd party web sites for purposes of order retrieval/confirmation, communication during processing and uploading of completed reports.
- Manages monthly SLA distribution to clients
- Performs web demos, creates/resets user IDs & passwords and provides fee quotes for requests that fall outside of standard pricing metrics.
- Acts as conduit between the customer and sales/operations teams
- Other related duties as assigned
Qualifications Basic Education and Prior Work-Related Experience: Degree Requirement: Bachelor's Degree or Equivalent Experience Work Experience: 2 or more years of prior work-related experience
Additional Qualifications: - 3 years experience in real estate and/or vendor management industry is preferred.
- ALTA best practices experience preferred.
- Proficiency in Microsoft Office (Outlook, Excel and Word)
- Knowledge of client-based systems; Attention to detail
- Motivated and positive team player; Excellent verbal, written and interpersonal skills
- Ability to problem solve and multi-task in a fast-paced environment.
See Your Location Radian is committed to a flexible work environment for many of our roles. This is a *Work From Anywhere* role meaning you have the flexibility to work from home (or another designated workspace that fits your needs). This role provides additional flexibility should you want to work on-site at a Radian office. Explore our office locations here and let your Talent Acquisition Partner know you would be interested in working on-site. *Work From Anywhere is subject to Radian's Alternative Work Policy and business needs
See Why You Should Work With Us - Competitive Compensation: anticipated base hourly rate from $19.00 to $27.00 based on skills and experience. This position is eligible to participate in an annual incentive program.
- Rest and Relaxation. This role is eligible for 20 days of paid time off annually, which is prorated in the year of hire based on hire date. In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holiday in support of our DEI culture. Parental leave is also offered as an opportunity for all new parents to embrace this exciting change in their lives.
- Our Company Makes an Impact. We've been recognized by multiple organizations like Bloomberg's Gender-Equality Index, HousingWire's Tech 100, and The Forum of Executive Women's Champion of Board Diversity. Radian has also pledged to PwC's CEO Action for Diversity & Inclusion commitment.
- Comprehensive Health Benefits. Multiplemedical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.
- Prepare for your Future. 401(k) with a top of market company match (did we mention the company match is immediately vested?!) and an opportunity to participate in Radian's Employee Stock Purchase Plan (ESPP).
- Homebuyer Perks. Our Homebuyer Perks program helps employees navigate the home searching, buying, selling, and refinancing processes and provides valuable financial benefits to encourage, enable, and support home ownership.
- Additional Benefits. To learn more about our benefits offerings, visit our Benefits Page.
#LI-DNI The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Radian will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
See More About Radian Radian is a fintech servicing the mortgage and real estate services industry. As a team, we pride ourselves on seeing the potential of every person, every idea and every day. Seeing each other at Radian goes far beyond our open, flexible culture. It means seeing our people's potential - and creating inspiring career paths that help them get there. Or seeing new pathways and innovating for the future of our industry. It means seeing each other for all that we are. And it means seeing our purpose as one that extends beyond the bottom line - having an impact on communities across the country to help more people achieve the American Dream of homeownership. We hope you'll see yourself at Radian. See more about us at Radian.com.
Defining Roles for Radian's Future Understanding the qualities and characteristics that define a Leader and an Employee is important to building our future-fit workforce. Radian's future is only as bright as its people. For that reason, our People Plan includes profiles to support the qualities and characteristics that each Leader as well as each Employee should embody upon hire or via development.
EEO Statement Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.
Equal Opportunity Employer Details To learn more about Radian's Code of Conduct and Ethics and workplace conduct, please click [here]. Radian participates in E-Verify [Link] (en espaol [Link]). Learn more about your rights under immigration laws [Link] (en espaol [Link]). View the Know Your Rights: Workplace Discrimination is Illegal poster [Link]. View Employee Rights under FMLA [Link]. View Employee Rights under EPPA [Link]. View Pay Transparency Nondiscrimination Provision [Link].
Accommodation Whether you require an accommodation for the job application or interview process, Radian is dedicated to a barrier-free employment process and encourages a diverse workforce. If you have questions about the accommodation process, please e-mail ...@radian.com. Please note that you may redact or remove age-related information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution on any additional application materials you submit as part of the application. Additional application materials include but are not limited to, resumes, CVs, transcripts, or certifications.