EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. About the Organization Founded by CEO Gary Becker, a health insurance and risk management consultant with over 30 years of experience, ScriptSourcing is a fast-growing company with locations in Bonita Springs, FL, and Baltimore, MD. ScriptSourcing serves numerous self-funded employers, helping them mitigate prescription drug costs through innovative programs, allowing employers and employees to reduce Rx costs and risks without compromising benefits. DescriptionSalary Range: $55,000 - $60,000 per year Job Location: Bonita Springs, FL 34134 Schedule: Monday - Friday 8:30AM -5:00PM Hybrid Role: 3 DaysIn-Office, 2 Days Remote Work (Candidates located outside the local area will not be considered, as this role requires in-office presence.) Summary We are seeking an enthusiastic individual to perform the role of Broker Liaison to enhance client satisfaction and support broker activities. As a Broker Liaison, you will empower our sales executives by providing crucial administrative support to enhance overall efficiency. The ideal candidate will possess strong organizational skills and a customer-focused mindset. If you are ready to make a meaningful impact and thrive in a fast-paced environment, we want to hear from you! Key Responsibilities:
- Serve as a liaison between our Client Success Manager and brokers, fostering effective communication and collaboration to ensure alignment on goals and initiatives.
- Maintain excellent relationships with brokers, vendors, and customers through personalized outreach.
- Address issues raised by brokers in a timely manner, and coordinate with various departments (e.g., sales, account executives) to resolve issues promptly.
- Coordinate and schedule meetings or calls as needed.
- Maintain customer and vendor databases, ensuring all information is current and accessible.
- Provide additional administrative support as required.
- Perform any other additional duties assigned by direct supervisor.
Qualifications:
- Bachelor's degree in Business Administration, or a related field is preferred.
- 3-5 years of experience delivering outstanding customer service is required.
Key Competencies:
- Excellent verbal and written communication skills
- Strong organizational abilities with attention to detail
- Ability to multitask and prioritize effectively
- Strong problem-solving skills
- Relationship Management
- Team Collaboration Skills
- Organizational Skills
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Familiarity with CRM software system
Job Location: Bonita Springs, FL 34134 Schedule: Monday - Friday, 8:30 AM - 5:00 PM Hybrid Role: 3 DaysIn-Office, 2 Days Remote Work (Candidates located outside the local area will not be considered, as this role requires in-office presence.) Classification: Exempt Occasional evening and weekend work may be required as job duties demand. Please note that this position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning it is not eligible for overtime pay. Supervisory Responsibility: This position has no supervisory responsibilities. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and all forms of technology. Physical Demands: While performing the duties of this job, the employee is regularly required to talk and listen. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Travel: The position may require occasional travel. Some travel is outside the local area and overnight. AAP/EEO Statement: ScriptSourcing provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ScriptSourcing complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ScriptSourcing expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Becker Benefits and ScriptSourcing employees to perform their job duties may result in discipline up to and including discharge. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, res COVID-19 considerations: We are taking all necessary COVID precautions at ScriptSourcing, such as distancing, extra cleaning, and masks. Position Client Relations Coordinator (Broker Liaison) Position RequirementsLocation ScriptSourcing Florida Full-Time/Part-Time Full-Time Hiring Manager(s)Shift Days 401(k) Yes Health insurance Yes Dental insurance Yes Vision Insurance Yes Paid time off Yes Exempt/Non-Exempt Exempt This position is currently accepting applications.