Job DescriptionAre you ready to write your next chapter?Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.We're looking for a Client Relations Manager to join our ever evolving Customer Experience team to help us unleash the potential of every business.Are you ready to make your mark? Then you sound like a Worldpayer.
About the teamOur Customer Experience Worldpayers are at the heart of it all - enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they're always finding ways for us to grow together.As a Client Relations Manager, your team for 4-6 direct reports will service our enterprise level client and merchants.
What you'll own - Maintain contact with clients at an executive level, focusing on the strategic nature of the relationship and representing the Enterprise to the client and vice versa.
- Strategically focus on client satisfaction, maintaining communication, managing the overall client relationship, and retention activities.
- Act as the primary liaison for the service side of the client relationship, including escalation, oversight of client projects and implementations, and managing the client loyalty process.
- Identify new business opportunities and coordinate with sales personnel for new Worldpay products or services.
- Manage and develop personnel who assist in client relationship management, ensuring efficient operation and continuous improvement.
- Monitor and analyze service level/availability management reports, call queues, and other metrics to ensure product/service standards are met and exceeded.
- Participate in business reviews to understand clients' strategic direction and maintain comprehensive knowledge of applicable products, services, and company policies.
What you bring- Bachelors Degree or equivalent work experience
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
- strong leadership qualities, decision making abilities and strong business judgment
- Proven knowledge to represent the enterprise's entire range of products to the client and of the industry
- Previous Financial Institution or Payments industry experience
What makes a WorldpayerWhat makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.#LI-JH1
Privacy StatementWorldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
EEOC StatementWorldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing ModelRecruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.