Client Relationship Manager - Commercial Banking
: Job Details :

Client Relationship Manager - Commercial Banking DivisionRapidly growing market-leader with an Industry-tailored product used by hundreds of the world's top banksOutstanding, team-oriented Client Service environmentA place where people look forward to coming to work every day and where you can flourish if this is the right place for youOur CompanyIBISWorld is growing. Fast. And to keep up with our rapid growth, we're looking to build on our biggest strength: our people.IBISWorld is more than just a market research firm on Wall Street. It's a place where great people work together to serve great companies every day. Our people are growing (personally and professionally!) almost as fast as our business.We are now the global leader in industry market research with a very loyal following of the world's elite banks and businesses. Our mission is to be the premier provider of high value-added information to the largest and most influential enterprises in the nations where we operate. We do this while maintaining a culture where people are passionate about their work and are surrounded by like-minded, intelligent achievers.The RoleWe are seeking energetic Client Relationship Managers (CRM's) with previous successful experience in fostering relationships through account management, as well as a background in product-driven pipeline development. You will manage and grow an existing book of business, provide proactive service to ensure that we assist clients in using our data to help their businesses succeed, and will be responsible for all account management & growth activities.You will liaise with bank leadership, managers, and procurement departments to renew client contracts and maximize revenue growth by uncovering new opportunities and pursuing areas where other IBISWorld products meet the client's needs. This full-time position is based in our New York, NY office located at 285 Fulton Street - One World Trade Center.Reporting to the Client Service Division Manager, you will:Proactively manage existing clients to maintain and build relationships within a portfolio with the goal being client retention & growthIdentify, progress, and close growth opportunities to maintain results aligned with revenue targetsMaintain professional relationships with Decision Makers, Administrators, Key Contacts, and License UsersAdhere to put forth KPIsImplement sales processes and Account Management techniques developed during trainingProactively promote awareness and training of clients to ensure value of license is receivedIdentify and make contact with new contacts within your portfolio to facilitate and foster greater utilityUse a consultative sales approach with clients: identify their pain points and needs and match IBISWorld market research products accordinglyDeal with incoming queries, issues, and day-to-day needs of your clients as they ariseAttend departmental training sessions and other professional development activitiesAs the successful candidate, you will have:Previous customer service and sales experience requiredStrong understanding of negotiation tactics, familiarity with navigating procurement processExcellent phone and email communication skillsCold-calling experienceExperience in product presentations across all levels of an organization up to C-LevelAbility to engage with clients across a variety of financial service-based topicsUnderstanding of a sales processDemonstrated ability to exceed targetsWorking knowledge of MS Excel, PowerPoint, and WordExcellent organizational skills and ability to prioritize work duties to meet deadlinesA team player who can work with team members and other departments to achieve resultsThe ability to work autonomouslyBasic understanding of current industry trendsCompensation - Base 90K (not including bonus and commissions)EQUAL OPPORTUNITY EMPLOYERIBISWorld is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.If you are an individual with disabilities who needs accommodation or if you are having difficulty using our website to apply for employment, please email applicantaccommodation@ for assistance.#J-18808-Ljbffr