Client Relationship Manager - Insurance -NJ
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Client Relationship Manager About Cognizant Cognizant is one of the world's leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approach helps companies evolve into modern businesses. By leading clients inusing technologies crucial to modern enterprises such as IoT, artificial intelligence, digital engineering & cloud, we enable new business and operating models that unlock new value in markets around the world. Cognizant's unwavering focus on our clients is led by over 350,000 associates, who deliver services and solutions tailored to specific industries and the outstanding needs of the organizations we serve. Overview Client Relationship Managers are key contributors to the commercial side of Cognizant IT and Consulting Business. CRM will serve as the primary point of contact for assigned clients. They support and report into the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. Key Responsibilities Build trusted relationships with client stakeholders Understand the client, issues, and priorities Work with clients to define their problems and co-create solutions Drive RFPs / proactive bids with regards to renewals, extensions, and expansion Track of Insurance industry trends relevant to client business and bring forth proactive ideas and solutions Serve as the day-to-day point of contact for the clients Responsible for backlog growth including renewals and extensions of current engagements Lead the onsite project teams and ensure they understand the client environment Qualifications - External Required Experience 10+ years of experience in a client-facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within the Insurance vertical. Experience managing Client P&L of $15+ Million dollars including reporting and metric assessment for the account Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite Ability to interface at all levels of an organization Excellent oral and written communication skills and executive presentation and persuasion skills are required Bachelor's degree or equivalent experience Preferred Experience MS or MBA degree Strong background in a project environment and application development in the Insurance vertical. Experience with Property and Casualty experience is a plus. Proven track record to contribute to new business development efforts and to lead and handle multiple tasks in a dynamic environment Must be detail-oriented and able to manage and maintain all facets of complex assignments. Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications. Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences Top Reasons to Join Our Team Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commission plan. Further incentives include award programs, club trips, and an excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry-leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement. Salary and Other Compensation: This position is eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.#J-18808-Ljbffr