Job Description
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The primary role is to provide client service management support to our clients and operational support to advisor teams. The ideal candidate is able work with financial advisors and our custodians with the implementation of new client accounts, trade execution, liquidity management, and ongoing maintenance of existing clients. The salary range for this position is $70,000-$90,000.
Responsibilities
- Work closely with financial advisors to support their clients
- Manage cash balances and daily asset transfers in accounts
- Plan and manage the new account onboarding process including SMA and alternative investments
- Closely monitor custodian platforms for alerts and NIGOs that impact client accounts
- Develop a strong relationship with custodians to provide extraordinary client service
- Serve as a key liaison to other operational areas supporting the Business, especially marketing.
- Ensuring that all KYC standards are met, and materials are organized in a consistent manner.
- Demonstrate a poised skillset in project management to ensure clear communication and task execution while pursuing the given deadlines
- Leverage your operational background and experience to contribute to a growing business
- Serve as the primary liaison with Salesforce and associated CRM activities, including mail list management.
- Provide calendar management for the advisors, pre-call & post-call planning and management and collateral materials support/preparation.
Personal Qualities
- Team-oriented, respectful, high integrity, humility
- Self-starter, with the ability to follow direction and offer perspective on new initiatives
- Detail-focused with excellent organization skills and the ability to multi-task
- Excellent written, oral, and listening communication skills
- Comfortable working in a fast-paced and deadline-focused environment
Skills/Qualifications
- 2-3 years of relevant experience
- Strong interest in client service management
- Holds confidence in hosting conference calls, creating meeting agendas, and articulating meeting minutes with clients and business teams
- Ability to navigate online custodian platforms, such as Schwab and Fidelity
- Demonstrates a keen risk awareness and knowledge of when and how to escalate potential issues
- Familiar with industry standards and regulations to suggest new processes and controls, where needed
- Series certifications not required, but a plus
- Highly proficient with Microsoft Office
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