Location: Aurora,IL, USA
Work Arrangement: Hybrid
Role Value Proposition:
The Client Service Consultant I (CSC I) has overall accountability for the day-to-day administrative service support of multiple Regional Markets Accounts. The CSC I is part of an overall account team tasked with understanding the customers' needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.
Key Responsibilities:
* Overall accountability for: client requests, leads projects, provides clients with alternative solutions, identifies possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
* Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
* Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
* Participates in client account audits and strategic planning process.
* Partners with Financial team in completion of client reports; analyzing results and identifying trends.
* Leads and coordinates implementation of the addition of MetLife products on a global basis.
* Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals, and inputs and ensures accurate input of data in MetLife systems.
* Maintains awareness and knowledge of MetLife's and competitors' products and trends.
* Perform other related duties as assigned or required
Essential Business Experience and Technical Skills:
Required:
* 2+ years of account management and client services experience
* Excellent organizational, interpersonal, and communication skills, both written and verbal.
* Ability to work autonomously and manage time efficiently in order to meet client deadlines.
* Self-motivated to learn more about the business and is proactive in personal development
* Proficiency with Microsoft Excel and PowerPoint
* Ability to balance client expectations with MetLife capabilities
Preferred:
* BS/BA Degree is preferred
* Knowledge of Group Benefits core products- particularly Life, Disability, and/or Dental
* Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 World's Most Admired Companies , Fortune World's 25 Best Workplaces for 2024, as well as the 2024 Fortune 100 Best Companies to Work For , MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at ...@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.