Location: Sacramento,CA, USA
Saint John's Program for Real Change mission is to provide a safe space for women and children to heal and develop the skills necessary to transform their lives. We accomplish our mission by holding to our vision to end the generational cycle of trauma and homelessness.
We operate the largest residential program for formerly homeless women and children in the Sacramento region providing services 24 hours/day, 365 days/year, offering shelter, meals, childcare, and comprehensive support services, including Behavioral Health Services, Hands-on Employment Training, Career Education, and Family Services.
Joining our team means becoming part of a community dedicated to making a real difference in the lives of those we serve. At Saint John's, you 'll be part of something bigger - a mission-driven organization committed to making a lasting impact on our community. We are committed to fostering a supportive and inclusive work environment where teamwork, compassion and empathy are valued. You'll be surrounded by dedicated colleagues who share your passion for service others. We believe in investing in our staff and providing opportunities for professional growth and development because we recognize your work here will truly make a measurable difference.
Benefits/Perks of a career at Saint John's
* Choice of 7 medical plans
* Choice of 3 dental plans
* Vision, Life and Accident and Injury Insurance
* Employee Assistance Program
* 403 (b) 100% match for 1%-6% of pay
* Paid Time Off includes: 10 paid holidays, 2 floating holidays, 5 sick days and up to 18 days of vacation per calendar year.
Position Overview
TITLE Client Service Coordinator
SALARY From $18.00 To $20.00 Per Hour
CLASSIFICATION Full-Time, Non-Exempt
LOCATION On Site Only - Jackson Rd. Sacramento, CA
SCHEDULE Wednesday to Saturday, 10:00 pm to 6:30 am
About the Position
The Client Service Coordinator (CS) works under the supervision of the Director to ensure the mission of the agency is implemented with the highest degree of quality and compassion. As a CS team member, you will be responsible for effective and efficient delivery of services to clients, staff, and volunteers. This position is responsible for the safety and security of program participants and the facility. It is the CS's responsibility to supervise and assist program participants with basic needs and transportation. The CS will assist in conflict resolution and crisis intervention and ensure that program participants follow program policies and procedures.
You'll be responsible for
Onboarding:
* Welcome and orient new clients.
* Ensure clients have a smooth transition into the Program.
Crisis and Conflict Resolution:
* Assess and respond to resident crises or conflicts.
* Manage conflicts as they occur.
* Document conflicts.
* Monitor client incidents.
Resident Program Support:
* Facilitate program structure
* Support residents in their recovery and program progress
* Promote attendance at classes, groups, and 12-step meetings
* Respond to residents in a positive, constructive manner
* Maintain a safe, trauma responsive environment
Safety and Security:
* Assess and manage emergencies according to Saint John's emergency protocol.
* Maintain professional and appropriate boundaries with residents.
General:
* Regular, predictable attendance is required.
* Ability to get along and work effectively with others.
* Willingness to participate in training for skill development to enhance effectiveness with residents.
* Other duties may be assigned based on business needs
You must have...
* High school diploma or general education degree (GED
* One year's experience working effectively with the public in a community setting
* Fluent in English language (spoken and written)
* Proficient knowledge of email, copiers, fax, and internet
* Proficiency in Microsoft Outlook
* An incredible passion for our mission
* Ability to work well in team environment
* Good interpersonal skills
* Punctual and good attendance
* Effective communication skills including both oral and written form
* Attention to detail
* Maintain confidentiality
* A current CA driver's license and proof of auto insurance are required.
* TB clearance, drug screen and fingerprinting will need to be completed before the hire date
* First Aid/CPR certification will be completed after the hire date.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:
* Standing/walking approximately 50% and sitting 50% of the time
* Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
* Ability to hear and respond to simple and sometimes critical messages exchanged in noisy/high traffic areas.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It's a plus if you have...
* Fluency in Spanish language (spoken and written)
* Trauma informed training
* Preferred candidates will have a Class B license with a passenger endorsement.
* Bi-lingual and/or bi-cultural knowledge is desirable.
You'll be successful if...
You're a strong communicator.
You take your role seriously and are a great communicator in verbal and written communication. You're intentional about giving internal and external clients a positive interaction.
You're organized and diligent.
You can multitask because you keep things in order. You can handle and prioritize multiple projects of various origins at once. You follow through on every request, no matter how big or small. You keep your cool under pressure and know how to prioritize your responsibilities. And when you need help, you're not afraid to ask.
You're exceptionally people oriented.
You can relate to all types of people and you're a skilled conversationalist. You enjoy meeting new people; developing and maintaining relationships is a natural tendency.
You're a problem solver and a strategic thinker.
You find new and efficient ways to streamline and create processes to make things run more smoothly. You are analytical and can infer the implications and consequences of approaches and anticipate potential issues before they occur.
You are a team player.
You care more about overall results than personal recognition. You genuinely love collaboration and the process of working together to accomplish. You thrive in an environment where people are passionate about their work and mission. You're excited to work cross-functionally with other departments.
You are committed to promoting dignity, diversity, and equality.
You believe in focusing on the solution, not the problem, and always write with dignity and respect at the forefront.
You're a self- starter.
You can work unaccompanied, and you work just as hard and thoroughly by yourself as you do when someone is looking.
Saint John's Program for Real Change is an equal opportunity employer and does not discriminate because of age, color, gender, sexual orientation, disability, national origin, race, religion, marital status, or veteran status.