Client Service Representative
: Job Details :

Client Service Representative

Wilmington, DE

Monday-Friday, 8:00am - 5:00pm EST

Hybrid

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As a Client Service Representative, you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.

Some of the things you will be doing:

* Building and maintaining client relationships by providing excellent customer service to both internal and external clients

* Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)

* Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands

* Taking and fulfilling orders, partnering with our clients to become their trusted advisor

* Working with vendors to resolve technical issues and identifying new revenue opportunities/enhancements to product offerings

* Cooperatively work with global vendors to complete internal and external customer orders

* Assisting Product Manager with brand launches, problem-solving, product development and troubleshooting

* Understanding and communicating Industry changes and new product offerings to clients

* Research and analysis of customer data

* Conducting online demonstrations for clients and sales staff

What technical skills, experience, and qualifications do you need?

* Must be fluent in English. Any additional language would be a plus

* Experience in a similar customer service orientated role is advantageous

* Outstanding written and verbal communication skills

* Strong Microsoft Office skills including MS Excel, Word and Outlook

* Ability to work independently as well as on a team

* Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment

* Previous experience of producing quality results with a high attention to detail

* Ability to be direct, open, and honest when dealing with customers and co-workers

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