DescriptionMineola Animal Hospital is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our friendly, welcoming and fear free environment means you'll be able to appreciate stress free veterinary appointments for all pets. It's the kind of freedom that feels like running at the speed of light into a 5-story pile of leaves - and that's just the beginning. As part of our team, you'll work with the latest technology and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.
WHAT YOU'LL DO - Answer telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
- Warmly greet clients
- Prepare patient files
- Receive and relay client correspondence and updates client financial records
- Answer client's inquiries about basic animal care questions and routine procedures
- Educate clients on over-the-counter products such as flea and tick preventions
- Admit patients and handle medical records entries accurately
- Prepare client invoices for services performed
- Handle payment transactions
- Receive and relay telephone, fax, and email messages accurately and promptly
BENEFITS We're passionate about helping you reach your greatest pet-ential - both at work and at home. As a result, our total compensation package is as outstanding and rewarding as the world's longest belly rub and ear massage combined:
- Great pay with competitive medical, dental, and vision insurance coverage
- 401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th%
- Generous paid time off to help you achieve your purr-fect balance
- Employee Ruff-erral Program
- Company-paid life insurance, AD&D, and short-term disability (long-term disability available)
- Accident and critical illness insurance
- Bonding leave enhanced maternity benefit
- Flexible Spending Account (FSA) and Health Saving Account (HSA)
- Continuing education yearly allowance for skills development
- Certification fees reimbursement (eligible employees only)
Plus, special benefits to utilize for your own pet: - Pet Care: Discounts on veterinary services and products
- Pet Diagnostics: Discounts on reference lab testing
- Pet Food: Discounts on Veterinary Diet pet foods
REQUIREMENTS - High school diploma or equivalent
- Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
- Significant experience with basic office functions in a busy office environment
- Must be a team player and have compassion for pets and their people
Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions. Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls. Employment will require the successful completion of references and background check. Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws. Learn more about our career opportunities at: Where uncommon support partners with joy.