Client Service Representative
: Job Details :

Client Service Representative

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

We are seeking an experienced Client Service Representative to join our team. At VCA East Islip Animal Hospitals, we take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Must be friendly, outgoing, and people-oriented. Quickly understand clients' needs and initiate the process of meeting those needs.

Scheduling and confirming appointments. Excellent computer skills.

Placing outbound calls for follow-ups and reaching out to prospective clients.

Presenting and explaining fees, including processing payments.

Recommending, selecting, and obtaining products and services, including prescriptions.

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention and flea/tick control).

Managing medical records, charts, reports, and correspondence, with the ability to handle money accurately.

Keeping clients informed of expected waiting times, especially if there is a delay with appointments.

Providing solutions for client complaints that fit individual situations with concern and diplomacy.

Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.

Must be able to multi-task while working in a stressful environment.

Must be willing to work long or irregular hours, and be able to lift 40 pounds.

This position requires the ability to walk, bend, stand, and reach constantly during a minimum 8-hour workday.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

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