Description Position at Stamford Veterinary Center and My Pet Lodge
Client Service Representative - Receptionist Stamford Veterinary Center, located in Stamford, CT is seeking a part time Client Service Representative to join our dynamic team! Being a Client Service Representative (CSR) in our practice takes a special kind of person who loves to connect with both humans and animals alike. As a CSR, your primary responsibility is to be efficient in all front desk operations. We feel strongly that you are the client's first and last impression of Stamford Veterinary Center and it is important that all clients feel welcome, safe, and comfortable. Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care. Essential Functions and Responsibilities:
- Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
- Schedule and confirm appointments, record keeping, and organization, and provide estimates and invoices for payment
- Respond with compassion and empathy in stressful and emotional situations
- Maintain a clean, stocked, and orderly lobby and front office area
- Educate clients on wellness plans, food, and products sold in the waiting room
- Perform opening and closing procedures, end-of-day reports, and deposits
- Data Entry: records, client questionnaires, referral information, etc.
- Ensure that referral letters and lab results go to the corresponding veterinarians
- Admit patients: ensuring that the patient is weighed and all information is current.
Skills and Qualifications:
- Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as fax machine, credit card machine, copy machine, and postage meter)
- Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
- There must be a general understanding of veterinary terminology, situational understanding, and successful communication with clients and the veterinary team.
- Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
- Excellent communication skills with clients and team members
- Proficient time management, ability to problem solve, learn, and handle multiple tasks
- Enthusiastic team player with a patient, and positive professional attitude.
- Must be able to work seated for the majority of the day
Benefits and Perks for part time:
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
- Company Sponsored Employee Assistance Program (Headspace)
Established in 2016, Stamford Veterinary Center has been providing superior pet care to our patients and clients ever since. In addition to providing veterinary services, we also provide boarding, daycare, and grooming services. We are also close to two highly regarded emergency and referral practices. We are a family-like team of hard-working professionals who strive to provide exceptional customer service and patient care. While we work hard for our patients and clients, we also believe in creating and sustaining an enjoyable environment for our team. We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.