CLIENT SERVICE REPRESENTATIVE
: Job Details :

**VCA Alton Road Animal Hospital** is hiring a part time, experienced **Client Service Representative** to join our team!

**About Us**

We are a 5-doctor full service veterinary hospital offering primary care, illness care, surgery and dentistry located in Miami Beach, FL.

Check out our website here:

Candidates must be positive and motivated. The hospital team meets frequently, and your ideas and suggestions are encouraged to help us continue to grow. Our team takes pride in fostering an atmosphere of mutual respect and recognition while being adaptable, goal driven and engaged. We work hard to protect our culture and assure we hire associates that are going to have the determination to rise above obstacles, wear multiple hats and work as a team.

ESSENTIAL FUNCTIONS:

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

Scheduling and confirming appointments

Placing outbound calls for follow-ups and reaching out to prospective clients

Presenting and explaining fees, including processing payments

Recommending, selecting, and obtaining products and services, including prescriptions

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

At least one year of proven past experience helping customers

High School Diploma/GED or equivalent

Excellent listening and communication skills

Compassion for pets and peopleas well as awareness and understanding of others reactions

Proven decision-making skills to choose the most appropriate course of action

The ability to integrate new information into problem-solving

Proficiency in Microsoft Office

Willingness to work non-traditional hours, including nights, weekends and holidays

The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

**The Benefits Continue To Grow:**

+ Access to the people and financial resources of a large veterinary community

+ Growth & leadership opportunities

+ Medical, Dental & Vision

+ Career development programs

+ Generous hospital discounts and product discounts

+ Employer-paid life, long- and short-term disability insurance

+ Paid vacation and sick time

+ Paid parental leave

+ 401(k)

+ **Free** mental health resources and wellness subscriptions (Headspace)

+ Referral bonuses

+ **Infertility benefits**

+ Competitive wage

+ **Free** access to **Plumbs** , and education platforms such as **Vetfolio**

**Compensation:** Is based on skill set, experience

**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com