Location: Canonsburg,PA, USA
CentiMark Corporation is hiring a Client Service Representative in our Corporate Office in Canonsburg, PA! This role offers a salary range of $40k - $45k with premier benefits!
Do you have a passion for exceptional customer service and a knack for problem-solving? Are you detail-oriented and enjoy working in a fast-paced environment? If so, we want to hear from you!
CentiMark Corporation, the National Leader in Commercial & Industrial Roofing, is looking for a highly motivated and customer-focused Roofing Client Service Representative to join our growing team. This role will be responsible for providing exceptional service to our clients across our 100+ locations in the US and Canada.
Job Summary
* Be the first point of contact for our valued customers, receiving and processing roofing work orders
* Provide clear and timely updates, estimated arrival times (ETAs), and findings to keep customers informed throughout the process
* Build strong relationships with customers and collaborate effectively with our internal offices across North America
* Educate customers on their roofing needs based on information relayed from our field offices
* Effectively address customer questions and concerns, finding solutions and ensuring satisfaction
* Communicate and collaborate with Account Managers, Sales Representatives, and Management to ensure seamless customer service and problem resolution
* Conduct professional conversations with customers via phone and email
* Track roofing quote opportunities within our CRM (Salesforce) and follow up with customers to secure approvals
* Work collaboratively as a team to achieve exceptional customer satisfaction for all clients
Candidate Qualifications
* Thrives in a fast-paced environment and enjoys exceeding customer expectations
* Possesses excellent communication and interpersonal skills, both written and verbal
* Demonstrates strong organizational skills and the ability to prioritize tasks effectively
* Has a keen eye for detail and accuracy
* Proficiency in using a CRM system (like Salesforce) is a plus
* Experience in the roofing industry is preferred, but not required
Premier Benefits:
* 2 Health Insurance Plans:
* Free Core Plan - Free Medical & Dental
* Buy Up Plan - Features a lower deductible for Medical
* Vision Plan
* Free Life Insurance and AD&D Insurance
* Traditional 401K with Company Match
* Roth IRA with Company Match
* Paid Holidays and Vacation
* Employee Stock Ownership Program (ESOP)
* Flexible Spending Account (FSA)
* Referral Bonuses
* Dayshift Hours
* Growth Opportunities
WHY WORK FOR CENTIMARK? >>>> CLICK HERE TO WATCH VIDEO!
CentiMark provides a great work environment with challenging career opportunities.
Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer
For more information, please visit our website -- www.CentiMark.com/jobs