The PCA Group of Companies is a fully vertically integrated, tech-enabled, and truly omnichannel global distribution company for the worldwide beauty and wellness sector. Led by the founding family for over 30 years, our 1500-person team supports multichannel distribution to 150+ countries. Through our interwoven set of capabilities - investments, logistics, retail strategy, and marketing, among others - we empower our clients to cut through the noise in an increasingly saturated global market.Client Services Associate (Bilingual Preferred)We are looking for a friendly, highly skilled client services associate with a flexible mindset to make our clients feel valued and supported. In this role, duties include fostering positive and close client relations, managing inquiries, providing solutions, and promptly directing complaints and queries to relevant departments. Duties will also include obtaining post-sales client feedback, learning internal processes and been multitask.There must be a client-oriented approach. A first-class client services representative builds positive business relationships and provides clients with individualized and professional support.Essential Functions:
- Ensuring a positive and professional client service experience.
- Managing client inquiries via phone, email, online, or in person.
- Directing client complaints or complex queries to relevant departments in a timely manner.
- Providing Solutions to queries and complaints.
- Providing clients with key assistance with processes and services.
- Expediting serious issues to management toward prompt resolution.
- Building positive client relations by checking in regularly and following up on active processes.
- Maintaining client records and documenting processes.
- Identifying potential client services concerns and facilitating proactive intervention steps.
- Recommending process improvements based on client services feedback.
- Perform administrative and clerical duties as necessary.
Work Location135 Spagnoli RoadMelville, NY Required Education and Competencies:
- High school diploma or GED.
- 1-2 years of experience in client services, sales, or a similar role a plus.
- Must always be detail oriented.
- Excellent interpersonal skills, including strong problem-solving abilities.
- Demonstrate excellent organizational skills through good time management and teamwork.
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office.
- Exceptional ability in providing professional, efficient, and friendly client services.
- Ability to coordinate with other departments on client-related matters.
- Advanced ability to aid, resolve issues, and recommend improvements.
- Ability to keep updated on new developments in the field of logistics, operations, and client services.
- Excellent recordkeeping skills.
Salary Commensurate upon experience ($18.00-$22.00 per hour)Medical, dental, Vision after 60 days of servicePaid Time Off401(k) after 1 year of service with up to a 4% matchEqual Employment Opportunity StatementWe are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The PCA Group of Companies recognizes and values the benefits of a diverse workforce.