Description The Client Services Associate IV provides high level support to Financial Advisor(s) in the prospecting, marketing, sales and service of investment products while consistently meeting a high level of service and client engagement. Here's what you can expect from the job and what you need to be successful: Job Duties:
- Fulfill more complex client requests and resolve service-related issues ensuring all interactions are updated in CRM
- Facilitate the onboarding process for high-net-worth clients, which may involve more complex financial structures, specialized investment vehicles, and nuanced service requirements
- Conduct in-depth analysis of client investment portfolios AND/OR assist in the development & implementation of comprehensive financial plans AND/OR manage the discretionary trading platform for financial adviso
- Prepare key documents and presentations for client meetings
- Organize and attend all appreciation and education events
- Track and contact all new leads from referrals or educational opportunities
- Utilize workflows to coordinate service activities and delegate appropriate tasks to team members
- Support Financial Advisors activities to provide education and appreciation to Experience Center partners
- Manage and resolve client complaints or disputes, which may involve navigating complex financial situations and working with regulatory bodies if necessary
- Provide detailed explanations and education to clients on complex financial concepts, investment strategies, and market trends
- Perform cash management tasks and money movement requests
- Process and document client requests (wires, checks, journals, ACH, etc.)
- Generate and manage Client Experience Plan via TouchPoint Management
- Maintain and organize client files and records to comply with the requirements of all Financial Industry Regulatory Authority (FINRA), Office of Supervisory Jurisdiction (OSJ) and Insurance Agency (Agency) regulators
- Communicate regularly via telephone, mail, email, social media, etc. to facilitate regular review meetings, webinars, social media content curation, email drip campaigns, and other client reach out efforts in alignment with Client Experience Plan
- Provide daily mentorship and support to other Client Operations Associates, including training and new hire onboarding support
- Execute administrative & operational tasks, as assigned
Essential Skills:
- Minimum Education: Bachelor's degree or equivalent relevant work experience required
- Minimum six years' experience in investment support or administration, or similar experience in a client facing support role with an investment/wealth management company
- Experience completing work/tasks in accordance with specific processes and procedures
- Effectively manage internal and external relationships, with the ability to use discretion and judgment when working matters of privacy
- Exceptional organizational skills with strong attention to detail and the ability to work under tight deadlines
- Proven skills and commitment in meeting or exceeding member expectations and requirements
- Demonstrated ability to establish credibility and rapport with internal and external stakeholders
- Ability to problem solve effectively, with strong critical thinking skills
- Ability to work autonomously with proven decision-making skills and sound judgment
- Working knowledge of Microsoft Office Suite
- Familiarity with CRM software (such as Salesforce) and financial planning software preferred
- Certification/License: Series 7 + 66 (or equivalent 63+65) FINRA licenses required
Location: Hillsboro Corporate Office AND Vancouver Experience Center Target Compensation in Hillsboro, OR or Vancouver WA: $36.00 to $43.00 per hour + incentive/commission Benefits options include:
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Accrue up to 17 days of Paid Time Off your first year of employment
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
Financial Advisors offer securities through Raymond James Financial Services, Inc. Member FINRA/SIPC and securities are not insured by credit union insurance, the NCUA or any other government agency, are not deposits or obligations of the credit union, are not guaranteed by the credit union, and are subject to risks, including the possible loss of principal. First Tech Federal Credit Union and Addison Avenue Investment Services are not registered broker/dealers and are independent of Raymond James Financial Services, Inc. Investment advisory services offered through Raymond James Financial Services Advisors, Inc. What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship for this position #FT123