Location: New York,NY, USA
theSkimm'
We're hiring a Client Services Associate to join our Sales team full-time in NY.
About our team and what we'll build together
theSkimm's Sales team is a growing group of experienced, resourceful, and scrappy hustlers. We pull out all of the stops to get sh*t done, whether that's working with agencies and clients directly, seeking out third-party partnerships to drive incremental revenue alongside top of the funnel growth, or contributing to the growth and efficiency of our pre and post-sales operations.
This position will work as part of theSkimm's post-sale team, overseeing the execution of high-touch custom advertising campaigns in post-sale. The Client Services team is the main point of contact for external clients and internal teams (branded content, design, social, video, experiential, etc.), ensuring flawless campaign execution across theSkimm's portfolio of bespoke ad products and sponsorship packages.
This position is a full-time role based in New York, NY and will report into the Sr. Manager, Client Services.
How you'll contribute to our mission
* Lead post-sale client communication from campaign kick off to final reporting, including but not limited to: scheduling and leading kick off calls, building creative deliverable decks, communicating live notifications and screenshots, and sharing campaign updates and reporting
* Provide best-in-class white glove client service to advertisers through excellent communication and properly setting expectations, ultimately cultivating relationships to maximize client satisfaction, retention, and growth
* Communicate all aspects of creative development for all custom campaign elements to relevant internal stakeholders (branded content, design, social, video, experiential, etc.)
* Oversee production from all teams to ensure all elements of a campaign are running smoothly and on-time, including but not limited to: creating timelines and overseeing project deliverables via Asana
* Simplify production language for the client, and clearly articulate client and sales feedback and expectations back to internal teams
* Proactively troubleshoot all campaign concerns/hiccups for the client, including being able to diagnose an internal problem properly and seek out solutions that cater to both the client and theSkimm brand values
* Own the QA and launch phase of all sold elements included within a partner campaign
* Partner with the Reporting Analytics team to monitor campaign delivery and wrap-up performance, sharing success stories across the organization
You're ready for this! Here's a bit more about what we're looking for
* 2-3 years working in a client-facing role (client services, account/project management, creative production, or sales/media planning) at a like-minded digital media agency or company
* Relentlessly high standards, an extreme eye for detail, and a track record for attaining results
* Ability to think strategically and execute tactically simultaneously
* Exceptional communication and writing skills
* Public speaking skills and ability to lead a room
* A background working with and leading communication with internal and external teams
* Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure
* Experience in building creative decks (keynote, Google, pitch) and working within project management platforms (Asana) is preferred
This role's expected annual base salary is $75,000-$85,000. We'll consider a variety of factors when determining the offered base salary, including an evaluation of a candidate's skills, abilities, experience, location, market demands, and internal parity.
Why we love working here
We are mission driven and values driven:
We are collectively building an impactful brand to empower generations of informed, confident women. Our vision is for every woman to have the info they need to navigate a complex world and the decisions in it. Every role has a purpose and allows us to provide useful information succinctly and contextualized. We tee her up to take action - whichever action is right for her, wherever she is.
We are values driven at every point - how we work, the way we work and our culture come straight from our core values. Each of us supports this incredible brand and takes part in its continued growth, fulfilling the needs of our audience each and every day.
We put you and your personal lives first - we have a generous benefits policy that demonstrates we are listening to what our employees need:
* Unlimited vacation policy and generous holiday observances
* Encouraged days off on your birthday and your work anniversary (Skimm'versary)
* A hybrid working model with flexibility for remote work
* Comprehensive insurance plans and commuter benefits
* Auto-enrollment into an Empower 401(k) plan starting on your first day and employer contribution available after one year of employment
* Rewards for every Skimm'versary
* One month paid sabbatical after your five year Skimm'versary as a full-time employee
We support our parents at all points on their journey:
* 18 weeks of paid parental leave for primary and secondary caregivers (adoption, fostering and surrogacy included)
* Bereavement leave for pregnancy loss
* Phased return to work schedule availability
* Flexibility based on parental schedules
* Access to family building and fertility benefits
* Flexible and broad-scale child support program
Your well being is our priority:
* We honor Sacred Time in our workplace
* We have aligned company time off during the summer to truly allow for us all to break from our work at the same time
* We offer fitness membership reimbursement
* We offer subsidized plans to Classpass
* Pet benefits are available for your furry friends
* One Medical Membership is included with our benefits at no cost to you
We have a vibrant, collaborative, and supportive culture (we celebrate and have fun!):
* Weekly company updates led by our leadership team
* Annual employee award ceremony to celebrate individual accomplishments
* Clubs and activities designed to meet other employees like Employee Resource Groups (ERGs), volunteer opportunities, off-sites, and wellness focused classes
* Numerous culture events that enable our workforce, in the office and remote, to connect and have fun
Your career and development are a priority:
* Annual learning and development stipend
* Regular leadership development trainings that are geared toward creating strong and effective leaders
* An internal mobility program designed to give our employees opportunities to grow and explore different career paths
* DEI initiatives to ensure we are the best partners and colleagues to each other
* Career development guidance and planning
And more
* Competitive salary and equity packages
* The opportunity to be part of a values-driven, hardworking, and diverse group of people building a media company that makes it easier to live smarter
About the office
This is a full-time role based in New York, NY with flexibility for remote work.
Our office is available to use four days a week - Monday, Tuesday, Wednesday, and Thursday. We have a hybrid environment and ask that full-time employees within the New York Metro area come together in person two days a week. All other days are up to the discretion of the employees during the days that the office will be open.
Our story, Skimm'd
We are a digital media company, dedicated to succinctly giving women the information they need to make confident decisions. We make it easier to live smarter.
At our core, we are writers, editors, producers, designers, marketers, engineers, analysts, sellers, creatives, and strategists all working together to achieve this goal.
Every day we're breaking down the news, trends, policies, and politics that impact women so that they can navigate their daily lives and futures - from managing their paychecks to casting their ballots - with confidence. We provide our dedicated audience of millions with reliable, non-partisan, information, informing and empowering them while fitting into their daily routines.
Since disrupting the media landscape and defining a new category a decade ago, theSkimm has become a trusted source for its audience of millions by seamlessly integrating into their existing routines, fundamentally changing the way they consume news and make decisions. Today theSkimm ecosystem includes the Daily Skimm, the Daily Skimm: Weekend, Skimm Money and Skimm Your Life newsletters, B2B marketer's newsletter The SKM Report, the 9 to 5ish with theSkimm podcast, and theSkimm mobile app. theSkimm also houses Skimm Studios which creates innovative in-house video and audio content, and our in-house creative agency SKM Lab, which conceptualizes, develops, and produces innovative solutions and content for brands to engage with generations of informed women. theSkimm's first book, How to Skimm Your Life, debuted at #1 on The New York Times Best Seller list. Through Skimm Impact, theSkimm's our purpose-driven platform, the company is dedicated to creating change for women. We are proud to support get-out-the-vote efforts with Skimm Your Ballot, which has spurred over two million voting-related actions across the last four election cycles. We have mobilized hundreds of companies to join our #ShowUsYourLeave movement, which has created transparency and pushed for progress for Paid Family Leave in the U.S. And we're empowering women to take agency of their lives and control of their futures through our State of Women initiative, grounded in a study conducted by The Harris Poll.
Come join us!
Learn more about us and our other opportunities here.
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