Description and Requirements Job Summary: Provides administrative and customer service to very large group insurance clients. Works with account team to manage customer relationships and satisfaction. Functional Responsibilities:
- Provides day to day administration and management of at least one RegionalAccount client, including: Responds to client request, acts as liaison between client and internal areas, contributes to project status and strategic planning meetings coordinates client enrollment/benefit fairs and participates in client driven audits and reviews and leads client driven projects and requests
- Accountable for on-going customer service delivery, satisfaction and building a positive relationship with client, partners and provides support to financial team by assisting with billing and reporting
- Partners with Proposal Unit to research and respond to RFP questionnaires
- Aids in Implementation of new clients and addition of MetLife product lines to existing clients
- Assists in setting up product and client specific processes and reports within internal systems Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings)
- Comprehends legal agreements between MetLife and the client and assists to ensure contracts are in compliance and executed
- Working knowledge of internal systems and ability to apply analytical skills to understanding of systems and products
- Performs other duties as assigned or required
Essential Business Experience and Technical Skills:
- BS/BA degree preferred and 1-2 years of experience
- Ability to communicate clearly both verbally and in writing
- Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings)
- Customer service and relationship management skills
- Understanding of how to provide exceptional customer service and how to develop relationships
- Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines
- Proficient problem solving skills
- Understands internal systems and apply analytical skills to the systems
- General understanding of U.S. economy and employee benefits industry
- Proficient with Microsoft Office software
The salary range for applicants for this position is $52,000 - $79,600. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 World's Most Admired Companies , Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at ...@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. $52,000 - $79,600