CLIENT SERVICES COORDINATOR
: Job Details :

Wine Enthusiast Companies is a Certified B Corporation and the ultimate source of innovation and information around wine. Founded in 1979 by Adam and Sybil Strum, the company is composed of Wine Enthusiast Commerce and Wine Enthusiast Media. Embodying the commerce side, the Wine Enthusiast Shop provides premium wine-lifestyle products, reaching millions of consumers globally via direct mail, an e-commerce site, and a business-to-business division. Representing the media side, Wine Enthusiast magazine is an award-winning print publication and online resource that showcases wine news, food trends, and more than 25,000 ratings and reviews annually. By the end of 2023, WineEnthusiast.com reached 4.5 million monthly pageviews and is the industry leader with the most traffic of any wine media website. Wine Enthusiast events include the annual premier Wine Star Awards gala. Together, Wine Enthusiast Companies is the indisputable hub for everything wine. We bring wine to life.

Wine Express is the exclusive wine-shop partner of Wine Enthusiast, featuring curated selections from around the globe. WineExpress.com is a wine retail site that offers customers quality wines at value prices.

Client Services Coordinator

Wine Enthusiast Media, a leading provider of wine-related content, products, and experiences, is seeking a highly motivated and client-focused individual to join our team as a Client Services Coordinator. As a contract Client Services Coordinator, you will play a crucial role in providing exceptional service and support to our clients and partners during Q4.

Responsibilities:

• Work directly with clients, ensuring prompt and professional communication via phone, email, and other channels.
• Develop a deep understanding of Wine Enthusiast Media's products, services, and offerings to effectively address client inquiries and provide accurate information.
• Deliver excellent customer service to clients by understanding their needs and objectives to deliver tailored solutions and exceed their expectations.
• Collaborate with internal teams, including sales, marketing, editorial, and production, to coordinate and execute client requests, campaigns, and projects.
• Prepare and present client materials and reports, ensuring accuracy, attention to detail, and adherence to deadlines.
• Monitor and track client campaigns and initiatives, providing regular updates and performance reports to clients and internal stakeholders.
• Troubleshoot and resolve client issues, escalating complex problems to the appropriate team members when necessary.

Day to Day Tasks Including but not limited to:

• Manage clients & project workflow on digital activations.
• Create & manage campaigns in our project management platform, Monday.com
• Assist in creating screenshot decks & wrap-up reports.
• Collect & review print ads from clients.
• Traffic banner ads in GAM.
• Assist in creating & updating sales decks & materials.
• Take notes & recap recurring client calls.
• Coordinate calendar & email schedule.
• Check & review ad inventory for Q4
• Handle general team administrative & coordinating responsibilities.

Requirements:

• Bachelor's degree in business, marketing, communications, or a related field.
• 1-2 years of previous experience in client services, account management, or a customer-facing role.
• Passion for and knowledge of the wine industry, including wine production, regions, varietals, and terminology is a plus but not required.
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency in Microsoft Office Suite
• Experience in Monday.com is preferred, but not required
• Self-motivated, proactive, and able to work independently as well as part of a team.
• Flexibility to adapt to changing priorities and thrive in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills, with a solutions-oriented mindset.

Location:

Hybrid, team meets at corporate office in Valhalla, NY, once a month.

Joining Wine Enthusiast Media as a Client Services Coordinator offers an exciting opportunity to work in a thriving industry and contribute to the success of a respected brand. If you are passionate about wine, possess excellent customer service skills, and thrive in a collaborative environment, we invite you to apply for this position.

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday. Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to lifes moments, big and small. Were a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

Our Core Values:

PASSION

Were not just a company; were a community. Our job is to enhance the lives of others, making the wine industry and all its offerings accessible and enjoyable. Delighting and educating our consumers is at the core of everything we do.

COLLABORATION

We believe in the power of working together, sharing ideas, and leveraging our collective talents to achieve our goals. We mentor those we lead and surround ourselves with people who drive us to do more than our personal best.

INNOVATION

We values those who think outside the box to elevate the company. We celebrate change, appreciating that a nimble culture attracts talent and motivates team members to push the envelope and build our business for the future.

TRANSPARENCY

Communication and integrity are the cornerstones of our relationships with each other and our customers. We speak openly about our achievements and challenges, with the goal of helping each other grow.

EMPATHY

We support our employees with patience and understanding, recognizing that work hours represent a substantial percentage of ones time. We encourage a diverse mindset that helps us better reflect the evolving wine culture.

JOY

We recognize that our business is not just about numbers, but also about people. As a family business, we honor the importance of our employees home lives. We encourage fun, discovery, adventure and health for our teams.

At Wine Enthusiast, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of thought, background, and experience enhances creativity, innovation, and problem-solving. We are an Equal Opportunity Employer (EOE) and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Our commitment to diversity and inclusion extends beyond compliance; it's integral to our culture. We actively support employees from all backgrounds and experiences, and we value the unique perspectives they bring to our organization.

As part of our commitment to fair hiring practices, we have adopted ban the box policies to provide individuals with criminal records a fair chance at employment. We consider all applicants on their merits and qualifications, considering their ability to perform the job.

We recognize the importance of supporting underrepresented communities, including individuals with disabilities. If you require accommodations during the application or interview process, please let us know, and we will provide reasonable assistance to ensure a fair and equitable opportunity.

Additionally, we are dedicated to supporting local communities where we operate. We believe that a strong local presence fosters economic growth and strengthens the social fabric. We actively engage in initiatives to give back and make a positive impact.

We invite you to join us in our journey toward a more inclusive and diverse workplace. Your unique background and experiences can contribute to our shared success.

If you share our values and are excited about the opportunity to work in an environment that promotes diversity, equity, and inclusion, we encourage you to apply for this position.

Wine Enthusiast is an EOE and strives to build a diverse and inclusive team. We encourage applications from candidates of all backgrounds, abilities, and experiences.