Location: Seattle,WA, USA
Job description:With a Little Help, an award-winning in-home care company serving the greater Seattle communities, is seeking a dedicated Client Services Coordinator to join our team. As a Client Services Coordinator, you will play a vital role in developing leads, on-boarding new clients, and ensuring the seamless delivery of high-quality care services to our clients. This role has the potential to grow into a manager position. Do you have experience in working in home care? Particularly in client services (sales, lead development, client support)? Do you have exceptional customer service and communication skills? Are you a caring an empathetic person who wants to make a difference in the lives of the clients we serve and staff we employ? Are you a detail-oriented person who takes pride your work? Can you work independently but also thrive in a team environment? If you answered yes to the above, we want to hear from you!Job Summary: This role is responsible for supporting our existing clients and bringing on new ones. From taking client inquiry calls, vetting leads, developing leads (and their referral sources), assessing clients, and signing them up for services. Then helping to identify the right fit caregiver to care for them as well as ongoing support, re-assessments, client satisfaction and quality assurance are the primary responsibilities of this role. This position requires heavy phone and email interaction, excellent communication skills, organization, patience, problem solving, empathy and a desire to help the elderly and other vulnerable populations.Primary Job Duties:Develop relationships with new and existing referral sources.Conduct new client inquiry calls and determine if they are a good fit for our services.Develop leads, conduct initial in-home assessments, and sign up new clients.Help match Caregivers to work with new clients, go over plans of care with CG's, introduce them to new clients and provide ongoing general support.Communicate effectively with clients, caregivers, and healthcare professionals to ensure proper care plans are implemented and quality assurance.Maintain accurate and up-to-date client records and documentation.Monitor client progress and address any concerns or issues promptly.Collaborate with the care team to provide exceptional support to clients and caregivers.Help market our company and services to the community.Being part of the on-call rotation that takes after-hour calls, typically 1 week per month.Using a variety of computer software and programs to create seamless communication among care coordinators, recruiters, and clientsCreate efficient workflows between caregivers and clients introductionsSecondary Job Duties:We are a small company, and all support each other. Other responsibilities may include getting cross-trained to support other operational departments and functions such as applicant phone screens, CG support, coaching and problem-solving, and other general office support.Job Types: Full-time Hourly, In-PersonPay: Competitive hourly range $27-$37/hour based on experience. additional on-call compensationExpected Hours:40+ hours per weekOvertime as neededOn-call 1-2 weeks a month Benefits:Dental insuranceHealth insurancePaid time offPaid sick time401k matchcontinuing education credits (HCA & CNA)Qualifications Required(1-3+ years) Home Care Client Services experience & other health careExperience with in-home client assessment and building Care PlansLead Generation and sales experience for client intake Strong attention to detail and the demonstrated ability to work independently, set priorities, manage time and multi-taskExperience with Microsoft Office programs, especially Outlook, and a solid understanding of computersExcellent English verbal and written communication skills; ability to communicate effectively over the phone, and email.Proof of eligibility to work in the United States and ability to pass a criminal background checkThis position requires driving to the client's home so you need a reliable car, WA state DL, insurance, and clean driving history (no major violations in last several years)Preferred Qualifications1+ years of Previous Caregiving (HCA and/or CNA) experiencePrivate In-Home care Administrative experienceAbout With a Little Help:With a Little Help is a locally-owned Washington State licensed in-home care company dedicated to providing personalized care services to individuals in need. Our mission is centered around fostering authentic and meaningful relationships between clients and caregivers, ensuring compassionate care for those who wish to age at home. Join our team at With a Little Help where you will have the opportunity to make a difference in the lives of others while being supported by a caring and dedicated staff. To learn more about us, visit our website at are excited to welcome a passionate Client Services Coordinator / Manager who shares our commitment to excellence. Apply today to be part of our compassionate team!