Location: all cities,NC, USA
Client Services Representative - Call Center - Bilingual
Follow Your Calling, Find Your Career
Pay Range: $20.00-$26.13/hour
This is a non- exempt (hourly) position
Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.
About Us
At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.
As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease .
Come be a part of Mecklenburg County's Public Health department's vision to assure the health and safety of our diverse and changing community today and for future generations.
Position Summary
Answer inbound and perform outbound calls to assist clients with appointment scheduling and other needs. On occasion, this position may work with clients in-person at various sites within Mecklenburg County.
Essential Functions
Schedule, confirm, and manage client appointments
Address client questions and concerns in a timely and professional manner
Provide administrative support to internal departmental staff
Respond to inquiries and resolve administrative issues that may arise
Prepare written correspondence such as memos, forms and emails
Create, maintain, organize and enter information into databases and use various computer applications
Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs
Minimum Qualifications
Experience:
Minimum of two years of administrative experience
Education:
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted?: Yes
Licenses and Certifications
May require a North Carolina or South Carolina Driver's License
May require County Driving Privileges
May require an Annual Motor Vehicle Record (MVR) check
Preferred Qualifications
Department of Public Health Assignment
Bilingual (Spanish and English) proficiency oral and written
Experience working in a call center environment or other role handling a high volume of inbound/outbound calls
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.