Client Services Representative II | KVNY
: Job Details :

Client Services Representative II | KVNYCustomer Service, Van Nuys, CAPosition SummaryThe Client Services Representatives (CSRs) are a central part of the Front Office Team. As the first and last impression of Clay Lacy Aviation, this high-profile department carries a special responsibility. The CSRs demeanor should reflect the quality of Clay Lacy Aviation to our guests with a positive attitude. The ideal candidate will also have a warm welcoming smile, an outgoing personality and a can-do approach to any task!Compensation: $23 - $28/hrLocation: Van Nuys, CAAll applicants must submit to pre-employment drug screen and background check.ResponsibilitiesAll responsibilities of Client Services Representative IServes as concierge to passengers and pilots to ensure clients have a smooth reservation, arrival, and departure experience.Establish long-term, trusted relationships by delivering the highest level of personalized service.Regularly interact with customers and tenants to promote the FBO and ensure a high level of customer satisfaction.Contribute to the training and development of CSR I and other FBO employees.Resolve customer complaints and escalate to supervisor as needed.Daily involvement in interdepartmental huddle calls.Activity work between Client Services team, Concierge, and Line Service to promote highest client experience.Valet/Greeter vehicle and inventory management.Actively involved in the continuous safety requirements as per LAWA and CLA policies.Produce daily reports as needed by Management.Perform nightly specific duties as required by closing checklist.TAS/Avpos - Billing of all clients and assist with any billing disputes.Track and update all notes pertaining to Airport restrictions and addendums.Other responsibilities as requested or assigned.EducationCollege degree in Hospitality or equivalent.ExperienceThree to five-plus years of aviation client relations experience preferred; luxury hotel or other luxury hospitality industry background will be considered.Skills and AbilitiesMust have a valid C Class driver's license with a clean driving record.This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays.Excellent communication skills with fluency in reading, writing, and spoken English.Excellent personal presentation and interpersonal skills.Strong organizational skills.Highly detail-oriented.Comfortable working independently.Thrives in a fast-paced environment.BenefitsHealth Insurance - HMO and PPO options available.Dental Insurance - HMO and PPO options available.Vision Insurance.Life Insurance.Paid Vacation/Time Off.Paid Sick Time.Paid Holidays (9).401K Plan.Floating Holidays (2).Pet Insurance.Identity Theft Protection Services.Employee Discounts to retailers, restaurants, and theme parks.Equal Opportunity EmployerClay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.About Clay Lacy AviationFounded in 1968 by legendary aviator and industry pioneer Clay Lacy, today Clay Lacy Aviation is considered the world's most experienced operator of private jets. Prominent individuals and leading corporations trust Clay Lacy for aircraft management, charter, maintenance, avionics, interiors, and FBO services. The company has aircraft operations and regional offices across the U.S., including full-service FBOs in Los Angeles and Orange County, and aircraft maintenance centers in Los Angeles, San Diego, and Oxford, Connecticut. With the most knowledgeable team in the industry, Clay Lacy delivers superior safety, service, and value to aircraft owners and jet travelers worldwide. Visit #J-18808-Ljbffr