At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. What's in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Job Summary: Trane in Indiana is hiring for an Client Services Representative / Inside Sales Representative to join our team. In this role you will be responsible for developing long-term customer relationships and maximizing account penetration and customer retention by developing HVAC system related solutions. The Client Service Representative delivers service to our customers meeting financial and business goals and objectives. Provides customer support and ensures customer satisfaction goals are achieved. Responsible for contract renewal, expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client's facilities. Duties include making sales or obtaining order or contracts for services. Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Where is the work: This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week. What you will do:
- Responsible for customer satisfaction, retention, and growth for assigned portfolio.
- Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.
- Responsible for generating new leads and business through cold calls.
- Identifies and communicates issues, business goals and objectives to the account team(s) on all assigned accounts.
- Responsible for responding within 24-hours to all customer inquiries and concerns.
- Responsible for Time and Material and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
- Responsible to review the financial performance of all assigned accounts on monthly basis and provide a correction plan for poor performing service agreements.
- Responsible for meeting department growth plans by selling and expanding customer base.
- Responsible for customer assurance with regard to equipment up time and reliability.
- Assists in creating standard work / cadence for meeting customer needs.
What you will bring:
- Bachelor's degree in engineering, engineering technology, business OR equivalent from a four-year college OR university preferred, OR equivalent combination of education and experience.
- Minimum one (1) year experience in Account Management, Mechanical Contracting/HVAC OR Facilities Management fields preferred.
- Customer Service capacity a plus.
- Working knowledge of HVAC systems preferred.
- Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
- DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
Compensation: Base Pay Range: $60,000 - $70,000. Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed. Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.