Client Services / Sales Support Associate (Marlton, NJ)
Harriett Financial Group is seeking a motivated and team-oriented individual to join our energetic financial planning practice.The role will require on-site work in our Marlton, NJ location.
The primary role of the Client Services Associate is to ensure that our clients receive prompt and professional service along with effective problem resolution. Provide administrative and clerical support to financial representatives. This position requires excellent customer service and problem-solving skills so information may be communicated to the Financial Professionals and clients in an efficient and professional manner. Also, requires strong organizational skills and attention to detail.
Responsibilities:
- Main point of contact for clients for their service needs including, but not limited to, general account questions, account changes, etc.
- Schedule and confirm client appointments.
- Prepare and process client paperwork for all transactions along with remedying paperwork not in good order.
- Document client interactions via Redtail CRM
- Submit correspondence and sales material to compliance for review
- Inform financial advisor of client issues of significant concern
- Stay apprised on industry and company rules and regulations
- Attend the appropriate branch meetings and conferences
- Other projects and tasks as assigned
Skills Required:
- Ability to develop strong client relationships
- Excellent oral and written communication skills
- Ability to work independently
- Problem solver and critical thinker
- Ability to anticipate client and advisor needs
- Capable of working under deadlines
- Ability to do research to answer questions
Software Used:
Redtail (CRM), Albridge, Broadridge, Investment and Insurance company websites, MS Outlook, Excel
and Word
Knowledge/Experience:
- Preferably securities registration with at least 2 years of previous experience in a sales support role
- Investment/brokerage operations experience
- Customer service experience
- Thorough knowledge of mutual funds and retirement plans
- Experience with Financial Planning Software highly desired
- Series 6 or 7 and 63 registration required. If the candidate does not presently have, will be required to obtain within 6 months of employment.