Client Services Representative
: Job Details :

Position Purpose: Be an advocate for our client's needs and professionally represent Trans Ova Genetics. Consult our clients by providing sound advice and developing a service plan to best meet the needs of our client's operations. Partner with our external and internal clients to create an atmosphere of continual improvement.Key Responsibilities:Advocate* Respond to client requests within 24 hours.* Understand individual client goals / needs in order to recommend the best product and service.* Determine needed information required to meet client needs and effectively communicate information and coordinate resources to production teams.* Effectively communicate results to clients within 24 hours.* Work with clients to find win/win solutions to issues that may arise.* Effectively communicate across teams to identify opportunities for improvement, implement better processes, and maintain an environment of accountability.Consult* Develop knowledge base and relationships with production teams to allow for sound advice, production adjustments, and success for our clients in meeting their goals.* Assist with the collection of accounts receivable, customer service agreements, and organization of cattle/embryo/semen movements.* Work with clients to make the necessary production adjustments needed to meet their production goals.Partner* Build relationships with external and internal clients that will facilitate an environment of trust, loyalty, and honest communication.Physical Requirements/Working Conditions:The position will generally be in an indoor office environment. Occasional travel may be required (