Oliver Inc. is hiring! Our growing company is looking for enthusiastic talents to partner with our customers for all their printing and packaging needs! With more than 250 years of experience, multiple production facilities, and investment in state-of-the-art technology with an emphasis on sustainability, Oliver Inc. offers speed, reliability and flexibility as a one-stop solution for all of your printing & packaging needs. At Oliver Inc, our core values are part of the framework of our organization. We're passionate and enjoy our work! We value respect and focus on servicing our customers' needs by providing them with creative solutions that help build their brands. When you partner with Oliver, you partner with success. Oliver Inc. is looking for a customer-oriented Client Services Representative who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality services. You will serve as the main point of contact between Oliver and its clients, working to manage and build long-term business relationships, provide solutions, and contribute to overall client satisfaction, collaborating with internal departments to drive the process. If you are a natural communicator with a passion for customer service, we would like to meet you! About the Role: As a Client Services Representative, you will:
- Assist with customer service between team members, customers and other departments, including sales, EPP, production scheduling and shipping.
- Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates.
- Track open sales order, finished goods inventory, and open orders for billing reports.
- Support sales team and follow up on lead activity as requested.
- Refer complaints of product or service failure to appropriate departments (QA/Sales) after initial investigation; obtain relevant information and associated samples.
- Communicate concise and accurate information to team members and customers as applicable.
- Assist in special projects and other duties as assigned.
About You: You're a fit for the role of Client Services Representative, if your background includes:
- Experience: 1 to 3 years of experience in a customer service.
- Technical Skills: Proficient in Windows, Microsoft Word, Excel, ERP, and CRM systems.
- Multitasking Ability: Proven ability to manage multiple tasks and projects simultaneously while exercising sound judgment in a high-volume, fast-paced environment.
- Education: High school diploma is required; a college degree is a plus.
- Communication Skills: Excellent oral and written communication skills, with the ability to convey complex information clearly and persuasively.
- Customer Focus: Demonstrated commitment to providing exceptional customer service and maintaining strong client relationships.
Oliver Inc is an Equal Opportunity Employer. The wage range for this role reflects the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $21.00 - $24.00 USD. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.