Location: Niagara Falls,NY, USA
Are you E.P.I.C?!
Are you a service-focused individual with Empathy, Passion, Integrity, and Commitment? If YES, join us at Health System Services, where we hold ourselves to high standards of excellence and foster a supportive team environment.
Health System Services is seeking individuals with strong customer service skills who want to make a difference in the healthcare field. If you are enthusiastic and committed to learning, this position is right for you!
As a Client Service Representative, you will provide excellent customer service in multiple facets of the organization.
About the Positions
+ Offer guidance and answer questions involving durable medical equipment and related services.
+ Interact with patient referral sources to ensure smooth order fulfillment, including logistics, insurance verification, and billing.
+ Respond promptly to inbound customer communications, resolving inquiries and keeping customers informed about order statuses.
+ Process customer orders through various channels, ensuring accuracy and completeness while managing inventory for fulfillment.
+ Initiate and oversee shipment logistics, providing tracking information to customers.
+ Issue return authorizations, manage returns, refunds, or replacements, and maintain accurate transaction records.
+ Conduct outbound calls to review client Electronic Medical Records, updating recurring orders and ensuring insurance documentation is in place.
+ Build and maintain client relationships while identifying new patient and insurance coverage opportunities.
+ Assist in preparing quotes, product specifications, and other administrative tasks as needed.
+ Manage and update CRM systems to ensure accurate records, and qualify leads to support sales efforts.
+ Collaborate with team members across departments to ensure proper patient care and insurance reimbursement.
+ Coordinate care with physician offices, long-term care facilities, and hospitals via phone, email, or in person.
+ Educate referral sources on company products, services, and insurance requirements.
+ Process equipment and supply orders based on physicians' orders, entering them into electronic medical records and sales platforms.
+ Educate patients on the use and troubleshooting of medical equipment and devices.
What We're Looking For
+ A kind and friendly attitude, with a proactive and positive mindset.
+ Energetic and driven, demonstrating a strong work ethic.
+ Highly organized with keen attention to detail.
+ Professional, courteous, and able to communicate effectively both verbally and in writing.
+ Strong customer service skills, with the ability to resolve issues and build relationships.
+ A team player who collaborates effectively with colleagues across departments.
Qualifications for Success
+ High School Diploma or GED required.
+ Associates or Bachelor's degree, preferred.
+ Experience in the medical field, a plus.
+ Background in customer service highly preferred.
+ Knowledge of Medicare, Medicaid and third-party insurances, a plus.
?? Benefits
+ Health, Dental, and Vision Insurance
+ Short-Term and long-Term Disability options
+ 401K with company match
+ PTO, Vacation and paid Holidays
Compensation
+ $16.50 - $23.00, per hour dependent on experience
Shift
+ 8:30am - 5:00pm, Monday - Friday
Location
+ Wheatfield, NY