client services specialist
: Job Details :

client services specialist.

+ newark , delaware

+ posted 5 days ago

**job details**

summary

+ $24 - $28 per hour

+ temp to perm

+ bachelor degree

+ category business and financial operations occupations

+ referenceAB_4651380

job details

This is a unique entry-level opportunity to join one of the world's oldest and largest financial institutions. As a Client Service Representative within Benefit Payment Services, you will act as the primary point of contact for clients, supporting the administration of benefit payments for Qualified and Non-Qualified Retirement Plans. This position serves as an ideal stepping stone for recent college graduates to grow within a premier organization, with the potential for promotion into operations roles based on performance. Why Join Us? This role offers a fast-track for recent graduates into the financial services industry, with 92% of top performers moving into operations roles. Our commitment to career progression means you'll gain valuable experience and skills in a supportive environment, with access to extensive resources and opportunities for development within one of the world's most respected financial institutions.

Note: We are seeking individuals with strong interpersonal skills who are motivated to learn and grow, and who possess the commitment to provide excellent client service as they progress within the company. Recent graduates with some call center or even retail experience tend to find a lot of success here. If you're looking to begin a dynamic career in financial services, today!

Qualifications:

+ Education: Bachelor's degree (Business preferred); recent college graduates with a strong customer service mindset are ideal.

+ Experience: Minimum of 3 years of experience in a client-facing or service environment preferred, but open to candidates without call-center experience.

+ Skills:

+ strong client management and relationship skills, demonstrating a proactive, self-starting attitude.

+ Exceptional organizational abilities, attention to detail, and problem-solving skills.

+ strong oral and written communication skills, capable of facilitating meetings and presenting information clearly.

+ Analytical abilities to assess service requests and identify improvements in processes.

+ Proficiency in MS Office, particularly Excel, Word, and PowerPoint.

salary: $24 - $28 per hour

shift: First

work hours: 8 AM - 4 PM

education: Bachelors

Responsibilities

+ Deliver high-quality client support, overseeing day-to-day service activities for clients and ensuring timely, accurate responses to inquiries.

+ Manage client communications through phone and email, addressing payment issues, system access, audit requests, reconciliation research, and other client service needs.

+ Serve as a liaison between internal and external stakeholders, escalating issues when necessary and ensuring collaborative solutions.

+ Track client requests related to tax reporting, project updates, custom reporting, and operational adjustments.

+ Monitor workflow queues, track service quality standards, and support adherence to the Benefit Payments delivery model.

Skills

+ Call Center

+ Benefits Administration

+ Retail Sales

Qualifications

+ Years of experience: 0 years

+ Experience level:

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

**get in touch**

we are here to help you with your questions.

KC

**kimberly carter**

+ ...@randstadusa.com