Duties / Responsibilities: - Track and monitor client account health and provide recommendations for successful client retention.
- Ensure that all performance deliverables are submitted within the assigned scope and on time.
- Responsible for working directly with clients and internal teams to ensure client jobs are completed correctly, promoting a positive client experience.
- Identify client needs and take proactive steps to maintain positive experiences.
- Create and maintain comprehensive work documentation via available tools and resources.
- Create and enter client job tickets into CRM(s) and ensure the successful completion of the job through the production process by collaborating with department leaders.
- Prepare and present reports on client job projects as needed.
- Work and collaborate with internal departments to ensure the client job projects are completed, shipped, and delivered on time. This includes working with sales to produce and submit final invoices for all completed projects.
- Provide current and prospective clients with estimates on specific product and service order(s).
- Serve as a liaison to the client in all activities, including reviewing job proofs with client and notifying the client of any alteration changes - driving a concierge service experience.
- Ensure continuous learning and development of company products, services, and workflows by completing assigned training or courses in a timely manner.
- Ensure Key Performance Indicators (KPI's) are adhered to and met.
- Monitor and track client account health score via Customer Satisfaction Survey feedback and ensure client satisfaction is met.
- Ensure the accuracy of all client invoices is met.
- Ensures a professional, personable, and positive experience is given to all clients.
- Responsible for managing an assigned client Book of Business and maintaining assigned revenue.
- Responsible for promoting PCI brand and all our solutions to clients.
- Perform other related duties as assigned.
Required Skills and Competencies: - Proficient in data entry and typing skills; good knowledge of computer programs such as Microsoft Word and Excel
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Experience in project management or process improvement.
- Superb communication, collaboration, and problem-solving skills.
- Strong ability to multi-task without compromising attention to details.
- Strong working knowledge of Microsoft Office
- Must be flexible with changes and enthusiastic about adapting to new processes and procedures.
Education and Experience - Bachelor's Degree or equivalent experience preferred.
- At least 3-5 years' experience in a client service role, or a similar client support role.
This is a fully on site position in Weston, FL ABOUT PCI Founded in 1984, Postal Center International (PCI) is a leading innovative mail, print, fulfillment, signs, promotional, packaging, and creative marketing solutions partner. With four decades of industry experience, PCI has built a strong team of subject-matter experts and a reputation for delivering client-centric, cutting-edge solutions nationwide. Our commitment to quality and client satisfaction drives everything we do, making PCI a trusted partner for reputable businesses in the marketplace. Our company's family of brands employs over 560 associates across its headquarters in the Southeast (FL) and its facilities in the Southwest (TX), Northeast (NE), and Midwest (IN). Boasting a national footprint of over 600k square feet, PCI has annual sales of over $500 million. We proudly serve enterprise clients in diverse industries such as banking, finance, healthcare, insurance, hospitality, and government, ensuring top-tier solutions backed by extensive compliance, security, sustainability, and quality certifications. Yes, we are growing at the speed of business! Join us, and let's move brands forward together! WHY PCI Joining PCI's Powerhouse team means becoming part of not only a client-centric, but a people-centric company celebrated for its innovation, growth, and commitment to excellence. Our supportive teams and dynamic culture create an environment where everyone can thrive. Recognized for our culture, we not only lead in our industry but also invest in our people, making PCI a place where your career can advance. As a private- and minority-owned company, we pride ourselves on a diverse workforce that brings together a wealth of perspectives and talents, fostering a culture of collaboration and inclusivity. Our commitment to sustainability is evidenced by our Sustainability & Green Visionary Award, highlighting our dedication to green practices. At PCI, we offer stability and growth opportunities, ensuring our employees feel secure and valued. Our accolades, including the South Florida Business Journal's Business of the Year Award and recognition on its Fastest Growing Companies List, reflect our thriving success and progressive work environment. The statements above are intended to describe the general nature of the work and should not be construed as an exhaustive list of responsibilities, duties, and skills required to perform the role successfully. Postal Center International and Original Impressions, LLC offer a comprehensive benefits package including competitive pay, health insurance, dental and vision insurance, short- and long-term disability benefits, paid time off (PTO) plus holidays and birthday day off, wellness policy, volunteering hours, opportunities for growth and development, and more. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. Postal Center International and Original Impressions, LLC are equal opportunity employers that are committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Discrimination, harassment, and retaliation based on these factors are strictly prohibited in all aspects of employment.