Client Services Support Specialist II
Toledo, OH
Nemsys LLC is currently searching for a Client Services Support Specialist II to join their team in Toledo, Ohio! The IT Client Support Specialist II is a more experienced role responsible for providing second-level technical support and mentorship to junior support staff. The ideal candidate will have a deeper understanding of IT systems, excellent problem-solving skills, and the ability to manage multiple tasks effectively.
What we can offer YOU:
- Dental insurance
- Vision insurance
- 401k after 1 year
- Paid time off
Pay: $19 – $24/hour, offer dependent on experience Schedule
- Monday – Friday
- 8AM – 5PM
- In office
- Occasional travel to customer locations
The right candidate will have:
- Associate degree in IT or related field; a bachelor's degree is preferred.
- Minimum of 3 years of experience in IT support or a related role.
- Strong knowledge of computer hardware, software, and networking principles.
- Proficiency in Windows, macOS, and Linux operating systems.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
- Experience with enterprise software and systems (e.g., CRM, ERP, virtualization platforms).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Ability to occasionally lift up to 40 lbs.
Our Client Services Support Specialist II will:
- Handle escalated support tickets and calls, providing complex troubleshooting and resolution for advanced equipment and software configuration, and contributing to IT projects
- Configure, deploy, and maintain IT equipment, including servers, networking devices, and specialized hardware.
- Perform software installations, updates, and configurations for a variety of applications.
- Mentor and assist junior support staff in resolving technical issues and improving their technical skills.
- Document detailed technical procedures and solutions in the ticketing system.
- Collaborate with other IT teams to implement and support IT projects and initiatives.
- Conduct training sessions for end-users on advanced software and systems.
- Monitor and manage IT systems to ensure optimal performance and security.
- Maintain accurate inventory records and manage procurement of IT equipment.
Does this sound like the job for you? Apply with a current resume today!