Salary: $19.41 - $27.95 HourlyLocation : Flagstaff (Lone Tree Campus), AZJob Type: Full-TimeJob Number: 046-25Division: Information Technology ServicesOpening Date: 01/03/2025FLSA: Non-ExemptSummary: Provides advanced technical support to both the Administrative and Academic Computing areas on computer hardware, software, peripheral equipment, and multimedia for all sites in the college district. Provides training on college software applications, hardware, and distance learning applications for college employees and students on a routine basis. This is a full-time, 12 month, benefit eligible position. Evening and weekend hours and some travel will be required.Open Until Filled - First Application Review: January 17, 2025Salary & Benefits:Anticipated Hiring Range: $19.41 - $23.68/hour - depending on education and experienceFull Salary Range: $19.41 - $27.95/hour - depending on education and experienceCafeteria Plan: In addition to the base compensation, benefits-eligible employees receive an extra $5,640 per year to put toward benefit costs or to be used as additional take-home payPaid Holidays: 21 (including a full week off between Christmas and New Year's Day and over Spring Break)Vacation & Sick Leave: Approximately 17 paid vacation days & 9 paid sick leave days accrued annuallyHealth Insurance and Other Coverage: see Position SummaryProvides advanced technical support to both the Administrative and Academic Computing areas on computer hardware, software, peripheral equipment, and multimedia for all sites in the college district. Provides training on college software applications, hardware, and distance learning applications for college employees and students on a routine basis. This is a full-time, 12 month, benefit eligible position. Evening and weekend hours and some travel will be required.Open Until Filled - First Application Review: January 17, 2025Salary & Benefits:
- Anticipated Hiring Range: $19.41 - $23.68/hour - depending on education and experience
- Full Salary Range: $19.41 - $27.95/hour - depending on education and experience
- Cafeteria Plan: In addition to the base compensation, benefits-eligible employees receive an extra $5,640 per year to put toward benefit costs or to be used as additional take-home pay
- Paid Holidays: 21 (including a full week off between Christmas and New Year's Day and over Spring Break)
- Vacation & Sick Leave: Approximately 17 paid vacation days & 9 paid sick leave days accrued annually
- Health Insurance and Other Coverage: see
Coconino Community College Diversity StatementCoconino Community College recognizes and respects diversity and the value it brings to our communities. We appreciate and welcome cultures, identities, beliefs, experiences and all that makes us unique. CCC champions and takes action to build an inclusive work and learning environment. We are allies and advocates, navigating respectful dialogue about our shared humanity. Essential Duties and Responsibilities
- Identifies, diagnoses, and resolves basic issues associated with desktop computing, desktop application support, printers, network, and other ITS services.
- Provides one-on-one support over the phone and online and in person for ITS related applications and systems.
- Documents & updates installation, configuration, deployment & maintenance procedures.
- Develops and maintains self-service knowledge base articles and FAQ's
- Performs installation, maintenance and troubleshooting operations on both PC and Mac platforms. Includes using standard techniques for installation, troubleshooting and maintenance of supported platforms and peripheral systems, (keyboards, mice, monitors, printers etc.)
- Assists the desktop services staff members in testing network applications and setting up imaged computers.
- Assists ITS Department with assembling, disassembling and maintenance of audio/visual equipment for college events, classrooms and meeting rooms.
- Assist in recording and streaming audio and video presentations to designated sites on the internet including video editing.
- Assists with audio/visual equipment during College and external events using College facilities.
- Assist in support for college multimedia audio/visual and distance learning equipment Performs other duties as assigned.
Knowledge, Skills and Abilities Knowledge of microcomputer (PC) principles, operations and maintenance. Knowledge of current Windows and Mac operating systems as well as Chrome, Android, and iOS operating systems. Knowledge of standard office automation software, such as Microsoft Office. Skill in maintaining both PCs and Macs. Skill in effective business and interpersonal communication. Skill in end-user support. Ability to work in a multicultural environment supports diversity, and work with people from a variety of backgrounds.Minimum QualificationsAssociate's degree in Computer Science, Computer Information Systems or related field, and two years of directly related experience; or any equivalent combination of education and experience sufficient to successfully perform the essential duties of the job and/or as approved by the Human Resources department.Preferred:
- General knowledge of Help Desk ticketing system.
- CompTIA A+ or similar Computer Troubleshooting Certification.
- Ability to work on multiple priority tasks of varying difficulty and length.
- Basic/Advanced technical troubleshooting techniques
Coconino Community College strives to provide our employees with the best benefit options. We know that benefit considerations are extremely important when making your decision on the next step in your career path.Here are some of the unique benefit opportunities you can take advantage of at CCC: Arizona State Retirement System- 100% employer matching beginning on your first day! Cafeteria benefit allowance, medical, wellness program and clinic, dental, vision, life insurance, voluntary short-term disability and CCC tuition reimbursement. An extremely generous Paid Time Off allotment with accrued vacation and sick hours, including 21 holidays, and much more!!To learn more about our full-time benefits, please visit 01 Do you have any experience in technical support? Example: computer hardware, software, peripheral equipment and multimedia? If so, please explain. 02 Do you have any experience in installation, maintenance and troubleshooting operations on both Mac and PC software? If so, please explain. 03 Do you have strong customer service skills and knowledge of customer service principles? 04 Do you have an Associate's Degree in Computer Science, Computer Information Systems or related field and two years of directly related experience? Please explain.
05 Describe your experience working with diverse populations Required Question