Client Solutions Manager, TikTok Shops COE - New York
: Job Details :

ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us:Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.About the Team:The Enterprise Ad Sales team works with some of the largest organizations across all categories. They are responsible for enabling advertising on the platform and connecting users with brands.About the Role:The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients to help scale Shop Ads business for US Commerce Business. The CSM will be responsible for negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, external/internal education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products.Responsibilities:- Become an expert in Shop Ads Product to recommend strategic e-commerce and investment strategies to suit varying client needs- Spearhead client and internal education on Shop Ads products and product updates to advise on the best approach to drive business outcomes for clients and agencies- Identify optimization opportunities for improving performance (ROAS) by outlining and overseeing all measurement strategies for clients- Work cross-functionally within sales and Global E-commerce to drive revenue and increase customer satisfaction- Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering resultsQualificationsMinimum Qualifications:- 5+ years of experience in account management, digital marketing or ad tech - Experience with auction-based ad networks- Must be willing to work in New York, NYPreferred Qualifications:- Experience prioritizing and managing tasks within a fast-paced environment- Ability to analyze data and identify insights- Track record of supporting revenue goals- Experience in performance advertising and managing significant, complex and scaling challenges- Experience diagnosing and solving technical problems with product and engineering teamsTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at