Client Solutions Specialist
: Job Details :

ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the growing PEO & HRO industry, we are interested in talking to you. Our renowned industry leadership in customer service starts with our people. You can contribute to delivering on our brand promise of helping organizations succeed through our people-first approach in solving customers ever-evolving HR needs. Our HR offerings include personalized services for HR, employee benefits, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annuallyand we are growing every day.

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The Client Solutions Specialist serves as an essential technical resource for internal teams, external clients, and worksite employees, focusing on our HRIS, Learning Management System, Performance Management, and Applicant Tracking products. This role is pivotal in implementing these products successfully and ensuring their continuous maintenance.

This role is a hybrid role of high end customer service and a strong understanding of the technology platforms ExtensisHR partner with to give our clients the robust HR offering they have come to expect. The ideal candidate will be comfortable with consistent client interaction, partnerning regularly with multiple ExtensisHR departments such as Sales, Implementation, HR, and others; while still having the understanding of how these platforms assist our clients with their everyday HR needs.

HRIS & Client Engagement

• Serve as the primary contact for the implementation and support of Learning Management, Performance Management, E-Verify, and Applicant Tracking systems for both new and existing clients.
• Manage training, implementation, and ongoing assistance for ancillary products tailored to client needs.
• Implement PTO setups and ongoing HRIS operations for assigned clients within ExtensisHR platform.
• Collaboratively address and escalate Level 1 HRIS product issues, ensuring timely resolution with internal teams and clients.
• Maintain and communicate client updates with internal service team utilizing ticketing system within the CRM.
• Escalate complex issues to the Client Solutions Team Lead or HR Operations Manager as needed.
• Respond to advanced service delivery inquiries.
• Maintain HRIS files daily, generate reports for clients, and handle email correspondence in accordance with standard SLAs.

Education

• BA or BS Degree required
• Customer Service experience is a must. Corporate customer service such as account management or call center experience highly desirable.
• Payroll, HR, or PEO experience is very nice to have but not required. A strong interest in HR is extremely beneficial.
• Efficient in Microsoft Excel

Competencies

• Excellent communicator, verbally and in writing
• Strong analytical and problem solving skills
• Client service, analytical and problem-solving orientation
• Team player, results-focused, strong work ethic

Work Experience

• Exposure to HR Systems such as HRIS, ATS, LMS, and Performance Management beneficial.
• Experience in a fast-paced, client service environment highly desirable
• Technology background/help desk experience a plus.

Responsibilities and requirements are subject to change based on business needs.

At Extensis, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal life. Under our You Supported program, we provide a perfect mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include:

• Competitive compensation to reward you for your hard work every day.
• Progressive Paid-Time Off Program for you to enjoy time out of the office, including time off for volunteering and life events.
• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle available from day one.
• Pretax Spending Accounts to ease taxes on health and dependent care expenses.
• Extensive professional development programs to help you get to where you want to go in your career.
• Discounts in retail and entertainment.
• A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities.
• When in the office, Complimentary coffee and snacks to keep you fueled and productive throughout the day.

ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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