Client Success Associate
: Job Details :

Sprout is a growing Green company, we're a team on a mission to make a real difference in the world by upcycling leading technology, recycling unusable electronics and helping our customers achieve their sustainability goals. We believe in One Sprout, where teamwork and mutual support are paramount, driving us to win and lose together. Our commitment to Deliver Excellence means surpassing expectations every day for both internal and external customers. Integrity Matters at Sprout, with zero tolerance for dishonesty and a steadfast dedication to doing the right thing. We offer clear paths for career growth, cross-training opportunities, and a supportive community where hard work, flexibility, and respect are valued. Join us and be proud of the impact you make as part of a team dedicated to environmental sustainability

During our rapid growth and expansion, our commitment to fostering client success remains unwavering. In this pivotal role, you'll support the Client Success Team and our top-tier clients.

CLIENT SUCCESS SUPPORT

• Assist Client Success Managers with their accounts by completing tasks such as customer training, onboarding support, creating loads, and monitoring load and asset statuses.
• Conduct administrative and clerical work to support accounts, such as document uploads, tracking logs, compiling data from the platform, and collecting details needed to schedule a pickup.
• Communicate internally with various departments to schedule, process, and assess various jobs.
• Manage smaller sized accounts or programs within large accounts.

The ideal candidate will:

• Have at least 2-3 years' experience in customer service and support
• Have 2+ years' experience in ITAD or related IT service industries
• Have experience and comfort using Excel
• Be highly responsive to customer needs
• Be highly organized and detail-oriented
• Be able to manage multiple tasks while proactively finding solutions within or outside of our organization
• Be an excellent communicator in any medium, specifically in this order: over phone, via email, and in person

EEO – Equal Employment Opportunity

The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)