Client Success Director (Chicago)
: Job Details :

Join the team transforming how clients succeed with legal technology.

Hey, thanks so much for joining us! We totally get how exhausting job hunting can be, so let's dive right in and share what we've got for you.

Who We Are and What We Offer at Nextpoint

Nextpoint delivers transformative software and services for all law-kind. Our award-winning team is 100% focused on making it simple, fluid, and affordable for law firms of all sizes to win the day, with streamlined ediscovery workflows, simplified case management, and best-in-class security at every point. Our secure, cloud-based solution lets teams begin document review in minutes with powerful data analytics tools, a user-friendly interface and collaborative access from anywhere. Innovative case prep and presentation features exceed expectations of what smart eLaw software can do.

We're problem solvers, simplifiers, and challenge seekers, all united by a shared goal: fostering a happy workplace and delivering great results for our clients. At Nextpoint, we value innovation, creativity, diversity, and initiative, thriving in a tech-forward environment where our team enjoys coming to work.

Where and how you can work

Ravenswood is the home to our headquarters in Chicago, Illinois. We take pride in having a friendly, open office life that is relaxed and honest. We truly want you to come to work as your whole self. As a flexible-first organization, this role requires the Customer Success Director to be onsite at the office two-three days a week.

What you'd be doing in this role

As a Client Success Director, you'll manage a portfolio of existing customers, making sure they get the most out of our platform and see a strong return on investment. You'll also encourage them to advocate for us, both by expanding their accounts and through referrals. In this role, you'll be the main point of contact for your assigned clients, ensuring you understand their needs, stay in regular communication, and involve the right internal experts when necessary.

Your success will be measured by high customer retention, account growth, and positive feedback, such as testimonials and referrals. Building long-term relationships will be key to thriving in this role at Nextpoint.

The impact you'll make

• Expand Revenue from Current Accounts: You'll be key in growing revenue by helping current users get the most out of our services, discovering new users, and leveraging our professional offerings to expand accounts.

• Communicate Nextpoint's Value: You'll effectively share what makes Nextpoint stand out and how our solutions can solve real client challenges.

• Lead Product Demonstrations & Proposals: From demoing our products to crafting tailored proposals and agreements, you'll ensure clients understand the full potential of what we offer.

• Stay Engaged with Clients: Keeping up with regular client interactions, you'll maintain high activity levels to strengthen relationships and ensure they continue to see value in our services.

• Drive Process Innovation: You'll actively seek out opportunities to improve our account management processes, helping create new efficiencies and making things run smoother.

• Manage Renewals: Ensuring smooth renewals for annual subscriptions in your assigned territory will help keep revenue stable and growing.

• Hit Revenue Targets: You'll play a crucial role in achieving quarterly revenue goals, directly impacting the company's financial success.

• Travel as Needed: Whether it's for office events or meeting clients face-to-face, your ability to travel will help you build stronger connections and provide personalized service.

Your expertise

• You have a solid background in Business, Marketing, Communications, or something similar—or you've achieved the experience to back it up.

• With 5+ years in sales, account management, or a customer-facing role, you know what it takes to succeed.

• You're not just excited about SaaS—you're passionate about making a real difference in the industry.

• You're the type of person who's resourceful, goal-oriented, and focused on getting results.

• You have a solid track record of closing deals and consistently surpassing sales targets.

• Communication's your thing—you're great with people, whether it's over email, on the phone, or face-to-face.

• You've worked in solution selling, especially with software and services (or a combination of both)

• You know how to connect the dots between what clients need and what the company offers.

• You're willing and able to travel when necessary.

Equal Opportunity EmployerNextpoint is an equal opportunity employer. We strive to foster a diverse workplace, actively seeking to recruit, retain and promote people of color and LBGTQ+ candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you are interested in our company we encourage you to apply even if you do not see an applicable job description, as we are growing fast and are always on the lookout for high performing, curious, entrepreneurial-minded individuals to join our team!