Client Success Manager - Compensation Software
: Job Details :

Drive Client Success: Manage your own portfolio of accounts and ensure high levels of client satisfaction. Securing Software Renewals: maximize software renewals through implementing a frequent and thoughtful communication strategy, identifying and addressing renewal risks in early stages. Deliver Exceptional Service: Exceed client expectations by providing responsive, considerate, and effective support, turning every client interaction into a delightful experience. Pioneer Client Solutions: Step into complex situations without a clear precedent [JE(o. P 1] and creatively guide resolution, setting new standards for problem-solving. Identify Expansion Opportunities: Proactively explore and identify opportunities for growth within your assigned accounts, both through upselling our solutions and cross-selling into adjacent practices. Key Metrics Renewal retention rate Upsell of related products and services Top Competencies Required Focusing on Clients Driving Excellence Influencing Stake...Client Success, Client Success Manager, Software, Compensation, Manager, Business Services