Primary Location: United States-Texas-CarrolltonAssignment Category: Full-time regularExperience Level: Entry levelEducation Required Level: College DegreeTravel Required: 15%Company Description:Cendien is an innovative firm that delivers not only the highest quality talent but also the best customer experience. The firm specializes in ERP Software,Healthcare IT,Business Intelligence and Application Development. It offers flexible and practical solutions that help address staffing needs and achieve business goals. Cendien leverages innovation, expertise and knowledge to help increase organization-wide efficiency by providing the right talent for critical projects. Cendien's mission is to provide clients the expertise necessary to perform at the highest level.Job Description:The Client Success Team is comprised of highly skilled team members who have a passion for making customers successful. Our Client Success Managers pride themselves in delivering an unparalleled premium customer experience, they are highly client-focused and delivery in a fast paced environment. A successful Client Success Manager operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times. While our focus is on the customer, we also have fun as a team.
- Support Client Onboarding
- Have a excellent understanding of the client's business needs
- Work with the client to make sure they are getting the support they need
- Help with engaging customer support teams via escalation as needed
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customer
Required Knowledge, Skills, Abilities, and Education:
- Bachelor's degree in Business, Computer Science or a related field
- 3+yrs experience managing customer accounts
- Strong organizational, verbal and written communication skills.
- Good project management skills.
- Proficient in MS Office (Word, Excel
- Experience with Infor or Lawson
- Proficient in CRM and other Service Related Tools
- Passion for Client Experience
- Action oriented with strong organizational, analytical and problem-solving skills
- Dependable, motivated, self-starter, with the ability to work independently
- Ability to multi-task and perform effectively under pressure
We are an equal opportunity employer and greatly value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.