WE ARE RAREBionews is a leading online healthcare services company delivering daily, targeted news, information resources, and social media content directly to targeted patient and caregiver populations via more than 50 disease-specific digital publications. Bionews combines purpose, passion, and the ability to work at the epicenter of rare disease information. We not only talk about rare; we are rare. 60% of our employees have a rare disease, bringing our mission to the core of everything we do.ABOUT THE ROLEBionews is seeking a dynamic and results-driven Client Success Manager to oversee the strategic execution of digital advertising campaigns for leading pharmaceutical brands. As a key member of our Ad Sales team, you will collaborate closely with Sales, Marketing, Ad Ops, and Audience Growth teams to ensure that campaigns are delivered seamlessly and exceed client expectations.KEY RESPONSIBILITIES
- Client Relationship Management: Build and maintain strong relationships with clients, acting as their primary point of contact throughout the campaign lifecycle.
- Campaign Strategy: Provide strategic guidance and oversight for digital advertising campaigns, ensuring they align with client objectives and deliver measurable results.
- RFP Management: Collaborate with Sales and Marketing teams on RFP responses, developing tailored campaign proposals that meet client needs and exceed expectations.
- Campaign Execution: Partner with Ad Ops, Audience Growth, and Performance teams to ensure campaigns are executed flawlessly, delivered on time, and meet or exceed brand KPIs.
- Performance Analysis: Monitor campaign performance, analyze key metrics, and provide insightful wrap reports to client partners
- Business Development: Identify opportunities for upselling to drive business growth & retention
ABOUT YOU
- You get excited about details, data, and are an intuitive problem solver
- You've developed exceptional skills in time management, organization, and teamwork
- You can manage multiple projects with tight deadlines
- You don't take or provide no as an answer and always find an opportunity or solution to any problem
- You're collaborative, decisive, and provide clear guidance and direction
- You are a strong communicator, both influential and empathetic, and can manage relationships with both internal and external stakeholders.
- You are not afraid of change and are able to adapt quickly to the evolving practices of digital media
- You take initiative to proactively go above and beyond to provide exceptional partnership to clients and internal team members
REQUIREMENTS
- Bachelor's degree (Advertising, Marketing, Communications or other relevant area)
- 1-2+ years of experience in digital publishing sales support or a digital agency planning or buying
- Exceptional communication and client service skills, positive and confident disposition when responding to frequent deadlines for multiple stakeholders (internal and external).
- High attention to detail and strong time management and prioritization skills
- Strong analytical, quantitative and strategic problem solving.
- Fluency in digital media pricing models such as CPM; CPUV; CPC, etc.
- Strong understanding of DCM, Microsoft Office, Salesforce, Google Ad Manager, Google Analytics
- Familiarity with DoubleVerify, Crossix, IQVIA, etc.
WHY YOU'LL LOVE WORKING AT BIONEWS
- We work together to achieve our mission with humility and genuine respect for each member of our team.
- We're smart, hungry, and humble change makers
- Transparency and accountability earn us the trust of each other and our users
- Our smart, experienced leadership team wants to do it right and is open to new ideas
- We offer competitive compensation packages and comprehensive health benefits
Bionews strives to provide its audience with high-quality, trustworthy information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. We are an equal opportunity employer. All cultures and backgrounds are welcomed.