Location: Louisville,KY, USA
The Client Success Partner is a proactive problem solver, providing support in post-sale activities, including implementation, account setup, onboarding, billing, reporting, and ongoing client relationship management to ensure long term success and satisfaction.
The Client Success Partner will work a hybrid schedule, with in-office days on Tuesday, Wednesday and Thursday at our Louisville, Kentucky location. Remote work is permitted on Mondays and Fridays.
What you will do:
* Scale Customer Engagement of Sales Team
* Maximize Sales resources' selling time by taking on back-office tasks
* Connect with and coordinate internal resources to streamline contract-to-boarding processes
* Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.
* Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue.
* Maintain tools to support the Sales teams
* Generate Client reporting and Client dashboards
* Coordinate with Customer Success Managers to support Customer training
* Analyze sales performance records, interpret results
What experience you need:
* Bachelor's degree or equivalent experience
* 2+ years of experience in operations and retention support, with a focus on maintaining and enhancing customer relationships
What could set you apart:
* Masters or advanced degree preferred
* Tech or software, platform skills
* Intellectually curious and insights driven
* Delivers results and plays to win
* Drives excellent execution
* Has a sense of urgency, agility, and grit
* Leads with integrity, and be personally accountable
* Exceeds customers' expectations every day
* Works together as one aligned global team (#OneEquifax)
* Takes initiative to develop yourself and help others grow
* Values diversity of experience and thought
#LI-Hybrid
#LI-TE1