Client Success Representative
: Job Details :

Role: Client Success Representative

Join our dynamic, fast-paced start-up environment as a Client Success Representative at Alpine. As a team member, you will play a crucial role in assisting employees, employers, and brokers in the day-to-day operations of our third-party administration business. Your contribution will not only impact our clients directly but also play a significant role in our company's growth and evolution. This is an opportunity to be part of an evolving role in a company where your work truly makes a difference.

Responsibilities:

• Support employers in the day-to-day management of their pre-tax benefit offerings, including contract implementations and renewals.
• Lead implementation calls for new employer partners to ensure smooth onboarding and understanding of our services.
• Maintain accurate and detailed records of all clients and activities in our CRM to track and organize our work.
• Provide exceptional customer service by quickly responding to inquiries and resolving technical issues through various communication channels.
• Educate employee participants on understanding and utilizing their benefits to maximize their value.
• Assist the finance team by coordinating operational activities such as invoicing and accounts receivable to maintain financial accuracy and efficiency.
• Undertake other special projects as assigned, contributing to the continuous improvement and growth of Alpine's services and operations.

Alpine Services:

• COBRA
• Health Savings Accounts
• Flexible Spending Accounts
• Health Reimbursement Arrangements
• Section 125/WRAP Documents
• Commuter Benefits

Compensation and Benefits:

• $28.00 / hour ($58,240 annualized)
• Non-exempt
• Overtime eligibility based on business needs
• Full health and ancillary benefits
• Employer-paid Life, Short-Term, and Long-Term Disability insurance
• 401(k) with employer match (eligible after 3 months of employment)

Company Overview:

Alpine is a third-party administrator specializing in managing employee benefits and COBRA for small to mid-sized businesses. As the exclusive third-party administrator for BerniePortal, Alpine plays a critical role in supporting BerniePortals broker partners and their clients with COBRA administration and pre-tax services. We are located in downtown Nashville and this position will be in-office 5 days a week, Monday through Friday.

Why Join Alpine:

BerniePortal, our sister company, is experiencing tremendous growth. As a result we, Alpine, are growing alongside them! Whoever is ultimately selected for this role will be walking into an incredible career opportunity that is poised to continue to grow. There will be high expectations, and also the potential for high rewards.

Ideal Candidate

We're seeking a hardworking, proactive individual with strong organizational and communication skills. We value a demonstrated willingness to learn, attention to detail, and strong customer service skills.

Please note: This role is 100% in-office and not available for remote work. Interested candidates are encouraged to apply!