Location: Olympia,WA, USA
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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If you're passionate about drawing meaning from data and helping others remove roadblocks, this role may be perfect for you. As a Customer Success Specialist, you'll support client managers and customer contacts on a day-to-day basis with their travel program, action plans, tracking and driving new strategies to improve their performance.
What You'll Do
Support client managers, service delivery teams, and clients by tracking and driving tasks and resolving concerns and issues
Monitor and respond to questions in the client shared mailbox
Lead monthly client reporting including global CSAT, TSF and global settlement in collaboration with the client manager
Lead internal calls with internal teams, including monthly hotel attachment reporting
Maintain client documentation including IATA, PCC and GDS
Lead new product implementations for Amex GBT client management colleagues
What We're Looking For
Business travel industry expertise
Knowledge of GDS systems (Galileo & Amadeus) preferred
Organization, project management, and prioritization skills
Excellent written and verbal communication skills
Able to draw meaningful conclusions from raw data
Proactive issue identification and resolution
Experience building strong, inclusive working relationships in a diverse global work environment
The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data, confidential client information or data and other proprietary corporate information and trade secrets.
Location
United States
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs. An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here ( Disclosures in Accordance with the LA County Fair Chance Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement ( .
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about “checking every box; please apply anyway. You may be exactly the person we're looking for!
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