Job Type Full-time Description Maryland Wellness (formerly known as BACHS Healthcare) is seeking a friendly, ambitious, and caring Client Support Coordinator to join our operations team! As a Client Support Coordinator, you will serve as the main point of contact for clients and other visitors in our Baltimore city office location. The individual in this position is responsible for welcoming visitors and checking-in clients, coordinating client and therapist schedules, assisting with file management and office organization, as well as contributing to a positive office environment for all. You will serve as the point of contact for continuing services whether in person, on the phone, or through written communication and therefore must be able to provide quality customer service that aligns with the agency's values and standards of care. This is an incredible opportunity to make a difference in the lives of others! If you are passionate about creating positive change within your local community by serving those in need, then we encourage you to apply and join our team. At Maryland Wellness, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we have developed a strong organization that is capable of providing remarkable care to our clients, families, and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Requirements Required Skills & Abilities:
- Minimum of a High School Diploma or equivalent is required
- Minimum of 2 years experience in medical administration preferred
- Experience in the mental or behavioral health field preferred
- Answers phones and resolves caller needs, or directs caller to the appropriate party.
- Responds to voicemails, emails, text messages, and any other form of communication timely and professionally.
- Greets and checks-in clients upon arrival, verifies insurance and demographic information, and provides forms or paperwork as needed.
- Educates visitors on company programs and services.
- Ensures clients have appropriate transportation and arrange accordingly.
- Schedules provider appointments and completes appointment reminders.
- Provides clients with support and guidance as needed.
- Request referrals for additional programs from providers.
- Following the back-end processes and workflow so clients can receive services.
- Ensure accurate record keeping - logs all client communication in EMR system.
- Review provider schedule and ensure that all clients have active insurance coverage for scheduled session.
- Assists providers with documentation, pharmacy inquires, schedule management.
- Reviews provider schedule and discuss client compliance with provider
- CPR & First Aid certified
Employee Benefits: At Maryland Wellness, our employees work hard to help improve the lives and well-being of people every single day. That is why we are committed to providing competitive opportunities and comprehensive benefits that support a healthy life for you and your family when you join our team. Some of these include:
- Competitive compensation rates
- Access to an Employee Assistance Program (EAP)
- Paid Time Off (PTO)*
- A comprehensive medical plan that provides options for dental, vision, and health coverage*
- Employer provided life insurance coverage*
- 401(K) and 401(K) matching*
*For our fee-for-service contractor (1099) roles: we remain committed to your health and wellness, and we work diligently to ensure that you are connected with the right tools and resources to find the best plans or packages for your individual needs. Salary Description $18-22